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Noida

    Team Leader US BPO - Noida, India - Leute Passen India Private Limited

    Leute Passen India Private Limited
    Leute Passen India Private Limited Noida, India

    6 days ago

    Default job background
    Full time
    Description

    Job Overview

    We are seeking a dynamic and experienced Team Leader to join our US BPO team for sales process. As a Team Leader, you will be responsible for leading and managing a team of BPO professionals to deliver exceptional customer service and achieve Sales Target. This is a full-time position based in Noida, Uttar Pradesh, India.

    Qualifications and Skills

    • Bachelor's degree in any field.
    • Proven experience as a Team Leader in an US SALES PROCESS for a BPO.
    • Strong knowledge of US BPO industry trends, processes, and best practices.
    • Excellent leadership and people management skills.
    • Ability to motivate and inspire team members to achieve targets and goals.
    • Exceptional customer service skills with a focus on customer satisfaction.
    • Excellent communication and interpersonal skills, both written and verbal.
    • Strong analytical and problem-solving abilities.
    • Proficient in using MS Office tools and BPO software/systems.
    • Ability to work in a fast-paced and dynamic environment.
    • Certification in Six Sigma or Lean methodology is a plus.

    Roles and Responsibilities

    • Lead and manage a team of BPO professionals, including hiring, training, coaching, and performance management.
    • Ensure the team meets and exceeds customer service targets and KPIs.
    • Monitor team performance and provide regular feedback and coaching to enhance performance and productivity.
    • Develop and implement strategies to improve overall team performance and operational efficiency.
    • Identify training needs and coordinate training programs to enhance the skills and knowledge of team members.
    • Collaborate with cross-functional teams to drive process improvements and implement best practices.
    • Handle escalated customer issues and resolve them in a timely and satisfactory manner.
    • Maintain a positive and collaborative work environment, fostering teamwork and employee engagement.
    • Prepare and submit regular reports on team performance, metrics, and achievements to the management.
    • Stay up-to-date with industry trends, best practices, and technology advancements in the BPO domain.
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