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    Branch Manager - Chennai, India - DBS Bank

    DBS Bank
    DBS Bank Chennai, India

    3 days ago

    dbs bank background
    Description

    Job Purpose:

    • Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch.
    • Enhance existing relationships with customers and build new relationships to increase the customer base
    • Ensure compliance with all applicable external and internal regulations and guidelines

    Key Accountabilities:

    • Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head
    • Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets
    • Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets
    • Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget

    Job Duties and Responsibilities:

    • Generate sales through assets, liability and other banking products as well as TPP
    • Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any
    • Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
    • Reduce customer dormancy and customer attrition
    • Ensure branch target achievement through effective upselling and cross selling
    • Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
    • Ensure effective execution of marketing campaigns and conversion of customer referrals
    • Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
    • Address customer queries and grievances escalated by the branch personnel in a timely manner
    • Ensure Lead sharing with respective Business like IBG for Assets etc.
    • Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
    • Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
    • Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
    • Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
    • Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members

    Required Experience & Education:

    • MBA with 6-8 years in handling Branch of a reputed Bank

    Core Competencies:

    • Excellent interpersonal and communication skills
    • Ability to build strong relationships with clients.
    • Responsible
    • Ability to meet deadlines.
    • Knowledge about internal/external regulations.

    Technical Competencies:

    • Good Computer Knowledge

    Work Relationship:

    • Effective communication between self and superior
    • Inter-personal skills & team player
    • Display of RED Attitude (Reliable, Easy to deal with & Dependable)

    DBS India - Culture & Behaviors:

    DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

    • Ensure Customer Focus by Delighting Customers & Reduce Complaints
    • Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
    • Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
    • Maintain the Highest Standards of Honesty and Integrity
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