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    Network Engineer - Chennai, India - NICHESPACE IT SOLUTIONS PVT LTD

    NICHESPACE IT SOLUTIONS PVT LTD
    NICHESPACE IT SOLUTIONS PVT LTD Chennai, India

    1 week ago

    Default job background
    Technology / Internet
    Description
    This job posting seems to be for a


    position within Cisco, likely in their Customer Experience (CX) Organization, specifically focused on Enterprise Routing & Switching (R&S) and DNA Center (DNAC) technologies.


    Here's a breakdown of the key points:

    Role & Responsibilities:

    H T E
    (High Touch Engineer)
    Act as Cisco's representative to the customer, managing networks and delivering on commitments.
    Solve complex issues, challenge the status quo, and respond rapidly to escalated problems.
    Build strong relationships with customers and internal teams.
    Provide root-cause analysis and technical reports.
    Review trends and assist in providing quarterly reports.
    Collaborate with various teams within Cisco.
    Work closely with the Customer Experience Organization.


    Minimum Qualifications:
    Bachelor's degree in a technical field or equivalent experience.
    Preferably CCIE Security certified.
    6+ years of related experience.
    Strong experience in troubleshooting Cisco Switches, Routers & DNAC.
    Excellent knowledge of networking protocols and standards.
    Solid understanding of Campus Architectures and Software Defined Networking (SD-Access).
    Strong troubleshooting and problem-solving skills.


    Preferred Qualifications:
    Self-motivated and able to work independently.
    Experience in customer deployments.
    Continuous learning mindset.
    Strong logical reasoning and analytical capabilities.
    Experience with Cisco Wireless products and ISE is preferred.
    Good programming/scripting skills (Python, Perl, TCL) are a plus.


    Overall, the role requires a combination of technical expertise, customer interaction skills, and the ability to work collaboratively within Cisco and with customers to solve complex networking issues and deliver positive outcomes.

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