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    Support Specialist - Bengaluru, India - arm limited

    arm limited
    arm limited Bengaluru, India

    2 weeks ago

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    Description
    Job Description

    Job Overview

    Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.

    Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our IP Delivery tools, evolving over time to form a DevOps structure, to support, design and develop and maintaining live services in a cross-disciplinary and geographically diverse team.

    Responsibilities

    Providing L2 and L3 end user supportSupport the full development cycle of Arm's applications, platforms and services in line with business requirementsPeer reviewing work to ensure high-quality standardsMaintaining service levels and performanceContinuous service improvement

    Required skills and experience


    Hold at least a in computer science, information technology, or a related field, with at least 3 years of overall experience in a similar role within a large, global organisationTrack record of operational support, Incident, Request, Change, Knowledge and Problem Management aligned with ITIL.Development experience in Python andSQL and NoSQL databases, MySQL, Postgres, MongoDBContainerisation and orchestration with Docker and Kubernetes.

    Developing user interfaces using React or JavaScript

    "Nice to have" skills and experience

    Infrastructure as Code (IaC) using TerraformExperience with AWS or Azure Cloud platforms using services such as Lambda, Function Apps, S3, AKS, EKSContinuous integration/Continuous deployment, Azure DevOps/Jenkins/TeamCityRESTful API development including RAML and SwaggerVersion control using Git

    Leadership & people skills

    Deep technical proficiency supporting and building custom software applications within a cloud platform.
    You can work autonomously and follow a clear vision from the Technical Team Manager.
    Actively participate and foster a positive team spirit and can-do attitudeBe comfortable to raise issues and concernsExperienced working in a global, diverse, and multicultural environmentExperienced with development practices such as Waterfall, Agile


    In Return:
    Accommodations at Arm

    At Arm, we want our people to Do Great Things.

    If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations.

    All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation.

    Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility.

    Please email us about anything we can do to accommodate you during the recruitment process.
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