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    Support Specialist - bangalore, India - arm limited

    arm limited
    arm limited bangalore, India

    2 weeks ago

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    Description

    Job Description

    Job Overview

    Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.

    Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our IP Delivery tools, evolving over time to form a DevOps structure, to support, design and develop and maintaining live services in a cross-disciplinary and geographically diverse team.

    Responsibilities

  • Providing L2 and L3 end user support
  • Support the full development cycle of Arm's applications, platforms and services in line with business requirements
  • Peer reviewing work to ensure high-quality standards
  • Maintaining service levels and performance
  • Continuous service improvement

    • Required skills and experience

  • Hold at least a in computer science, information technology, or a related field, with at least 3 years of overall experience in a similar role within a large, global organisation
  • Track record of operational support, Incident, Request, Change, Knowledge and Problem Management aligned with ITIL.
  • Development experience in Python and
  • SQL and NoSQL databases, MySQL, Postgres, MongoDB
  • Containerisation and orchestration with Docker and Kubernetes.
  • Developing user interfaces using React or JavaScript

    • "Nice to have" skills and experience

  • Infrastructure as Code (IaC) using Terraform
  • Experience with AWS or Azure Cloud platforms using services such as Lambda, Function Apps, S3, AKS, EKS
  • Continuous integration/Continuous deployment, Azure DevOps/Jenkins/TeamCity
  • RESTful API development including RAML and Swagger
  • Version control using Git

    • Leadership & people skills

  • Deep technical proficiency supporting and building custom software applications within a cloud platform.
  • You can work autonomously and follow a clear vision from the Technical Team Manager.
  • Actively participate and foster a positive team spirit and can-do attitude
  • Be comfortable to raise issues and concerns
  • Experienced working in a global, diverse, and multicultural environment
  • Experienced with development practices such as Waterfall, Agile

    • In Return:

    Accommodations at Arm

    At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

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