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    customer service executives - Mumbai, India - Jobs Territory

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    Description

    About theRoleWe are looking forcustomer service executives for inbound and outbound customerservice operations.

    In this role you will beresponsible to resolve customer queries concerns and escalationsacross channels calls chats emails and social media.

    You areexpected to work very closely with crossfunctional teams to provideinstant tocustomers.
    What will youneed1. Customer Firstapproach2. Excellent communication skillswritten and spoken.3. Candidates who canspeak regional languages in addition to English willbepreferred.

    WorkLocation Mumbai Hybrid WorkModel 2 Weeks Work from Office 4 Weeks WorkfromHome Post joiningTraining & On the job training is work from office First 4weeksShifts/WeeklyOffs Rotational shifts Night shifts& rostered weekly offs 6 Daysworking
    QualificationHSC / Graduation With excellent communication skills Written andSpoken Typing Speed 30 WPM Accuracy95%
    Mandaterequirements Must have ownlaptop with genuine Windows 10 iCore 3 /iCore 5 with 4GBRam or aboveconfiguration. Must have a dedicatedworkspace at home to ensure no background noisefor interactionsCalls/Chats etc Must have Internet speed ofminimum 50 Mbps Good QualityHeadsets. Power backup in case there arefrequent powerfailures.

    customerservice,communication skills,customer acquisition,customercontact


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