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    Desktop Support Specialist - Mumbai, India - Teladoc Health

    Teladoc Health
    Teladoc Health Mumbai, India

    Found in: Talent IN 2A C2 - 1 day ago

    Default job background
    Healthcare
    Description

    Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

    Summary of Position:

    Teladoc Health is hiring a Desktop Support Specialist Under the direction of the IT Manager, the desktop support specialist will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.

    Work Schedule: Wednesday to Sunday - 9 AM to 6 PM IST

    Work Mode: Hybrid (Wednesday & Thursday in office)

    Essential Duties and Responsibilities

    • PC/Mac configuration, general network operating systems and network topologies/protocols - MUST
    • Windows operating systems and Microsoft Office products - MUST
    • Mac OS -MUST
    • Active Directory user administration
    • Remote access technologies (VPN, SSO)
    • Automated application deployment (a plus
    • Provide Desktop support and problem solving to end-users
    • Tracking of hardware and software additions/changes
    • Create / Update FAQ's and other technical documentation
    • Participate in creation and editing of IT Support Standard Operating Procedures
    • Provide escalation support for Helpdesk Technicians
    • Set up, support, and maintain in-house/remote computer systems, desktops, laptops, mobile devices and peripherals.

    Qualifications Expected for Position

    • Bachelor's degree in a STEM field required (years of relevant work experience may be substituted).
    • 1-3 years' experience working within a Help Desk, Call Center or NOC environment.
    • Understanding of IT Ticketing Systems.
    • Able to work independently as well as in a team.
    • Excellent customer service, organizational and prioritizing skills.
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