Jobs
>
Mumbai

    Support Specialist - Mumbai, India - Marico Limited

    Marico Limited
    Marico Limited Mumbai, India

    1 week ago

    Default job background
    Customer Service / Support
    Description

    Job Description

    Position: Executive – VIP Support Specialist.

    Department: IT

    Grade: JM3.

    Working Mode: - ON-SITE,

    Location: Corporate Office, Mumbai.

    Position Summary:

    **The VIP Support Specialist provides critical support to the executive leadership and to the Marico BoD as well as critical identified user.

    **The position will provide technology support for VIP members or executive leadership staff, specifically related technology needs for community events, monthly meetings, and any other events (like AGM) involving VIP/BoD members or executive leadership.

    **The specialist will collaborate with other members of the technology team, communication team and engagement team to ensure that the technology needs are met.

    **The position may work after-hours or weekends (as needed). Responsible for providing regular updates, meeting the deadlines.

    Qualification: BE (Comp/IT)/B.Sc. (IT/Comp)/B. Tech (Comp/IT)/BCA/MCA Certifications.

    Required:
    • ITIL V4 certification preferred.
    • Microsoft Windows certification is a plus.

    Experience:
    • 5 years related IT support experience including at least 3 years of experience with Windows Operating Systems, Servers, and network hardware required.
    • Experience supporting current versions of Microsoft Windows, Microsoft Office, and latest technologies Knowledge,

    Skills & Abilities: -


    • Advance understanding of video-audio technologies, Microsoft Teams environment, VoIP telecommunications technologies, and networking skills.


    • Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.


    • Knowledge of one or more operating systems, such as Microsoft Windows, Mac OS.
    • Familiarity with IT support tools, such as Active Directory, Quick-Assist, ITSM tool.


    • Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari).


    • Must be able to successfully manage multiple tasks, projects, and responsibilities.


    • Excellent written and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand what is being communicated.


    • Ability to apply critical thinking skills in rendering solutions to various technical issues.


    • Ability to independently learn new technology and provide training and instruction to VIP Support team

    .
    • Ability to proactively preventive maintenance of VIP devices to keep 99% of uptime.


    • Must be able to collaborate effectively with stakeholders (BoD), the help desk, the general public, and work with diverse groups of people.

    Key Deliverables of the Role


    • Responsible for executive leadership and Board of Director members support tickets.


    • Installs requested software on to PC and Apple devices.
    • Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams.
    • Follows established processes and procedures, documenting work performed, including steps to resolve issues, at all times within central ticketing systems for audit and/or knowledge-based purposes.
    • Reports any suggestions that may improve processes or enable more efficient support to supervisor.
    • Designs and setup all executive leadership IT requirements for meetings.


    • Acts as the coordinator between IT and the executive assistance, works with rest of department and vendors to resolve technical issues.
    • Required to have prompt, regular attendance in-person and be available to work on-site, inperson during regular business hours and as needed.
    • Performs other duties as assigned by supervisor & grand supervisor.
    • KPI Monitoring for VIP Support
    • VIP Ticket Analysis / Trending, reduction in tickets & improving TAT & CSAT
    • Microsoft Office365 - deployment, licensing, support
    • Lead Microsoft Teams Room, Webex, Zoom Support
    • IT Policies/SOP - System Validation & deployment.

    Must have Qualities:
    • Should be good at read, write, understand, interpret, and apply information at a moderately complex level essential for successful job performance.
    • Judgmental and the ability to process information quickly.
    • Learn quickly and follow verbal procedures and standards.
    • Priorities tasks in order of importance; copy, compare, compile and coordinate information and records.
    • Understand how to manage stress.
    • Ability to be flexible and adapt as needed between various in-person working environments. Will require travel to multiple sites.

    Leadership:
    • Service Orientation
    • Lead by Example
    • Collaboration
    • Grooming/training skills
    • Self-Contributor
    • Sound Analytical.

    Skills Growth Path and Future :-

    Member will be groomed for taking higher order roles.
    • Member's aspiration for higher order responsibility with Consistent performance and results delivery for 2-3 years will enable him to be ready for higher role in function. Reporting Relationships: Report to Manager – EUS & IT Service Deliver

  • NASDAQ

    Customer Support/operations Specialist-1

    1 week ago

    NASDAQ Mumbai, Maharashtra, India

    Team and Role Overview Our support team is the first-line support for our clients, playing a key role in acknowledging, understanding, and investigating any issues that may arise with regards to our solutions. The role while part of the support team will include taking sole respo ...

  • GLG

    Project Support Specialist

    5 days ago

    GLG Mumbai, India

    Job Summary · This role is based at our Mumbai office and requires employees to be in the office 3 days in a week. · Position Overview: Project Support Specialist · GLG is seeking a highly motivated and enthusiastic individual to join the Project Support team in Mumbai. Project ...

  • Coffeee

    Technical Support Specialist

    51 minutes ago

    Coffeee Mumbai, India

    About · is an AI-powered global marketplace for hiring exceptional pre-assessed developers, making hiring the most efficient and bias-free. · Job Description: · We are seeking a dedicated Technical Support Specialist to join our team and provide outstanding support for our tradi ...

  • LRN

    Application Support Specialist

    5 hours ago

    LRN Mumbai Metropolitan Region, India Full time

    Position: Technical Support Specialist · Location: Goregaon, Mumbai · About LRN: · Do you want to use your technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum impact ...

  • Board

    Application Support Specialist

    5 days ago

    Board Mumbai, India

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the pa ...

  • Teladoc Health

    Desktop Support Specialist

    1 week ago

    Teladoc Health Mumbai, India

    Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger – thriving both ...

  • Percipere

    RPA Support Specialist

    1 day ago

    Percipere Mumbai, India

    Job Title : RPA Support Specialist (Night Shift, US Hours) · Location : Mumbai · Schedule : Night Shift (US hours) · Job Summary : · We are looking for an experienced RPA Support Specialist to join our team. This role involves providing support for Robotic Process Automation (RP ...

  • Cimpress

    Product Support Specialist

    8 hours ago

    Cimpress Mumbai, India

    Product Support Specialist · Date: Apr 23, 2024 Location: Mumbai, MH, IN, · #job- { display: inline; } Company: Cimpress Technology Role, location, and experience · Job Role: Tier 1 Support Specialist · Job Location: India · Experience: 1 to 4 years · Responsibilities: · 1. ...

  • Nanonets

    Product Support Specialist

    1 day ago

    Nanonets Mumbai, India

    Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape. · From automating data extraction processes to enhan ...

  • Nlineaxis IT Solutions Pvt Ltd

    Technical Support Specialist

    3 days ago

    Nlineaxis IT Solutions Pvt Ltd Mumbai, India

    Job Role - Technical Support Engineer ( L1) · Exp - 4 to 5 years of experience in application production support. · 2. Independently manage stream of work for version upgrades (web & app) across deployment and release Operations. · 3. Working experience in Nginix, Apache, Jboss, ...

  • Amdocs

    Software Support Specialist

    8 hours ago

    Amdocs Mumbai, India

    In one sentence · Responsible for providing outstanding technical support to a global customer base. · Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshoo ...

  • IDFC FIRST Bank

    Specialist-Governance & Support Services

    2 days ago

    IDFC FIRST Bank India, Mumbai Full time

    Role/Job Title:Specialist-Governance & Support Services · Function/ Department:Governance & Support Services · Job purpose: · As part of the GSS, Ops Excellence team, individuals working with Senior Management/other departments as required on projects requiring coordination acros ...

  • Nlineaxis IT Solutions Pvt Ltd

    Senior Technical Support Specialist

    3 days ago

    Nlineaxis IT Solutions Pvt Ltd Mumbai, India

    Role - Senior Technical Support - L2+ · Exp -8 to 15 years of experience. · 2. Team Lead/Project Manager experience of 5 years. · 3. Hands-on experience on technology stack used in project. · 4. Should be able to identify and automate manual activities. · 5. Should be able to des ...

  • Believe

    TuneCore - Artist Support Specialist

    4 days ago

    Believe Mumbai, India Permanent/CDI

    The Job · As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing India market: · ...

  • Apport Software Solutions Private Limited

    QuickSell - Senior Customer Support Specialist

    1 day ago

    Apport Software Solutions Private Limited Mumbai, India

    Job Overview: · Senior Customer Support Specialist in DoubleTick requires a unique blend of technical expertise, communication skills, and customer service abilities. Moreover, you must have an ownership mindset, a sense of pride in solving complex problems for our customers, ow ...

  • REVEILLE TECHNOLOGIES PRIVATE LIMITED

    Technical Specialist/Technical Support Engineer

    4 hours ago

    REVEILLE TECHNOLOGIES PRIVATE LIMITED Mumbai, India

    Primary Responsibilities: · A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns. · We must make sure that everything that goes to production c ...

  • Universal Education

    School Counselor

    1 week ago

    Universal Education Mumbai, India

    **School Counselor Job Responsibilities**: · - Advises and counsels students regarding academic, educational, and short-term social and emotional problems. · - Remains universally accessible and makes an effort to know every student for whom they are responsible. · - Provides ind ...

  • Universal Education

    Career Counselor

    1 week ago

    Universal Education Mumbai, India

    **School Counselor Job Responsibilities**: · - Advises and counsels students regarding academic, educational, and short-term social and emotional problems. · - Remains universally accessible and makes an effort to know every student for whom they are responsible. · - Provides ind ...

  • RXOOM Healthcare Pvt Ltd

    Clinical Sales

    4 days ago

    RXOOM Healthcare Pvt Ltd Mumbai, Maharashtra, India

    SaphireX Surgicals is a Mumbai-based healthcare company that specializes in providing top-of-the-line surgical solutions through advanced navigation systems. The company has recently launched its innovative product named NeuroSAPHIREX, a Neuronavigation system that is designed to ...

  • Navitas LLP

    Web and Digital Communications

    2 days ago

    Navitas LLP Mumbai, India

    **Position: Web and Digital Communications Specialist** · **Location: Remote work from home** · **Start Date (Earliest): ASAP** · **Duration: More than two years** · **Position Overview**: · - The Web and Digital Communications Specialist works with globally headquartered within ...