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    Technical Specialist/Technical Support Engineer - Mumbai, India - REVEILLE TECHNOLOGIES PRIVATE LIMITED

    REVEILLE TECHNOLOGIES PRIVATE LIMITED
    REVEILLE TECHNOLOGIES PRIVATE LIMITED Mumbai, India

    6 hours ago

    Default job background
    Description

    Primary Responsibilities:


    A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.


    We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.


    Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time.

    We always need to be prepared and be ready to act.


    Key Technical Skills :

    What you'll do :

    • Documenting incidents, runbooks, and incident response report
    • Writing postmortem report
    • Ensure proper logging, monitoring and alerting
    • Change management and maintain an Incident management system.
    • Drive root cause analysis exercise for issues
    • Adopting Site Reliability Engineering practices in the group
    • Tailoring processes to manage timesensitive issues and bring them to appropriate closure.
    • Owning endtoend availability and performance of missioncritical services and building
    • Automation to prevent the recurrence of the problem.

    Key Responsibilities :

    • Works with crossproduct teams to ensure the high availability of the system.
    • Experience in at least one of the following languages and willingness to learn new ones: Bash, Php, Golang
    • Ability to identify system bottlenecks and recommend solutions to solve the availability issue.
    • Proven expertise in systemlevel debugging
    • Working experience in building massively scalable highperformance services
    • Strong Linux systems knowledge
    • Guide new SRE engineers on aspects of system debugging.
    • Handson experience working with AWS systems and components.
    List of tools we are using internally :

    • Thread Dump Analysis
    • Heap Dump Analysis
    • GC logs Analysis
    • Knowledge of Java Virtual Machine (JVM) tuning
    • Knowledge of Tomcat, IBM WAS and Weblogic
    • Multiple scripting/programming languages: PHP, GoLang, Scala
    • Monitoring: Grafana, ELK AWS cloud watch, and other internal tools
    • Documentation and Ticketing: Jira and Confluence

    Qualification :

    • Bachelor's degree in computer science or equivalent field
    • Working experience in building massively scalable highperformance services
    • Excellent written and verbal skill
    )
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