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    Oracle CRM/Service Contracts Functional Consultant - Hyderabad, India - Genpact

    Genpact
    Genpact Hyderabad, India

    Found in: Appcast Linkedin IN C2 - 8 hours ago

    Genpact background
    Technology / Internet
    Description

    We are inviting applications for the role of Consultant- Oracle Service Contracts

    In this role, you will be responsible to Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and post-production support for above applications.

    Responsibilities:

    • Working on the New Enhancement Requests requested by the customers
    • Understand the issue faced by client and analyse the issue and resolve within SLA.
    • Responsible for conducting various meetings and discussion with client for various issue analysis etc.
    • Responsible for functionality mapping and Requirement analysis.
    • Prepare documentation based on client requirement.
    • Responsible for writing the test cases for the product.
    • Preparing MD 50 documents for all enhancements and changes.
    • Prepared MD.120 Documentation based on ticket requirement Good communication skills with positive, flexible attitude.

    Qualifications we seek in you

    • Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

    Preferred qualifications

    · Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

    • Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.
    • Knowledge of System Administrator tasks related to Programs, Menus/Functions Responsibilities, and Users etc.

    · Areas of expertise include Oracle Install Base, Oracle Field Service, Oracle CRM foundation and OracleService Contracts, Oracle Teleservices .

    · Good Exposure in project methodologies like AIM & OUM, TCM.

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