Customer Service Representative - Noida, India - WNS

WNS Noida, India

2 days ago

Upper Management / Consulting

Description

The Representative Customer Service position interfaces with customers via inbound calls or through the Internet depending upon client requirements.

Experience Freshers

Educational Qualification – Any Graduate or Under Graduate

Job Location - Candor Tech Space Sector 135, Noida

Shifts – Rotational with two Rotational offs

Job Responsibilities

Ensure service delivered to our customers meets contractual
Manage high call volume within desired AHT target (90Secs)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Participate in activities designed to improve customer satisfaction and business performance
Respond to customer inquiries by referring the knowledge base

Interested candidates can share their CV at

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