- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to multi-task and prioritize tasks effectively
- Exceptional phone etiquette and active listening skills
- Proficiency in data entry and CRM software
- Strong interpersonal skills and ability to work well in a team
- Positive attitude and patience when dealing with difficult customers
- Respond promptly to customer inquiries via chat, email, or phone
- Address customer complaints and escalate issues as needed
- Provide product information and resolve any product-related issues
- Assist customers with placing orders and processing returns or exchanges
- Ensure customer satisfaction by providing exceptional service
- Maintain a high level of knowledge about company products and services
- Document customer interactions and transactions in the CRM system
- Collaborate with other team members to solve customer problems
- Follow up with customers to ensure issue resolution and customer satisfaction
- Meet or exceed customer service performance metrics
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Customer Service Representative - Noida, India - HireBloc Ventures Pvt Ltd
Description
Job Overview
We are hiring a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and resolving customer issues in a timely and professional manner. This is a full-time position based in Noida, Uttar Pradesh, India, with an employment type of Full-Time. The ideal candidate for this role should have less than 1 year of experience.
Qualifications and Skills
Roles and Responsibilities