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    Customer Service Representative - Noida, India - HireBloc Ventures Pvt Ltd

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    Full time
    Description

    Job Overview

    We are hiring a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and resolving customer issues in a timely and professional manner. This is a full-time position based in Noida, Uttar Pradesh, India, with an employment type of Full-Time. The ideal candidate for this role should have less than 1 year of experience.

    Qualifications and Skills

    • Excellent communication skills, both written and verbal
    • Strong problem-solving and decision-making abilities
    • Ability to multi-task and prioritize tasks effectively
    • Exceptional phone etiquette and active listening skills
    • Proficiency in data entry and CRM software
    • Strong interpersonal skills and ability to work well in a team
    • Positive attitude and patience when dealing with difficult customers

    Roles and Responsibilities

    • Respond promptly to customer inquiries via chat, email, or phone
    • Address customer complaints and escalate issues as needed
    • Provide product information and resolve any product-related issues
    • Assist customers with placing orders and processing returns or exchanges
    • Ensure customer satisfaction by providing exceptional service
    • Maintain a high level of knowledge about company products and services
    • Document customer interactions and transactions in the CRM system
    • Collaborate with other team members to solve customer problems
    • Follow up with customers to ensure issue resolution and customer satisfaction
    • Meet or exceed customer service performance metrics


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