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    Customer Service Representative - Noida, India - Hiring Trendz Placement Services

    Hiring Trendz Placement Services
    Hiring Trendz Placement Services Noida, India

    1 week ago

    Default job background
    Full time
    Description

    Company Overview

    Hiring Trendz Placement Services is a venture that goes beyond recruitment solutions. We strive to be your partner in the hiring process, understanding your company's unique needs and providing customized solutions. With a focus on matching values and work culture, we aim to bring together the right people to drive mutual growth. With 11-50 employees, Hiring Trendz Placement Services is dedicated to offering placement and staffing solutions.

    Job Overview

    We are seeking a skilled Junior Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling credit card queries and providing exceptional customer support. This is a full-time position located in Noida, Uttar Pradesh, India. The ideal candidate should have 1 to 3 years of experience in a similar role.

    Qualifications and Skills

    • 1-3 years of experience in a customer service role
    • Knowledge of credit card processes and banking procedures
    • Strong communication skills with excellent phone etiquette
    • Ability to multitask and manage time effectively
    • Data entry and computer skills
    • Customer-oriented with a strong focus on customer satisfaction
    • Ability to cross-sell products and services
    • Problem-solving and conflict resolution skills
    • Familiarity with inbound customer service process
    • Basic understanding of financial and banking concepts

    Roles and Responsibilities

    • Handle inbound credit card queries from customers in a professional and efficient manner
    • Provide accurate information and solutions to customer inquiries and problems
    • Assist customers with credit card applications, payments, and account management
    • Develop and maintain knowledge of credit card products, policies, and procedures
    • Cross-sell additional products and services to customers as opportunities arise
    • Ensure all customer interactions are properly logged and documented
    • Adhere to company policies and guidelines for quality assurance
    • Collaborate with team members and other departments to resolve customer issues
    • Maintain a high level of professionalism and customer service excellence at all times
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