- Liaises with (external and internal) customers to provide guidance, analyze needs, and project manage timeline and expectation
- Handles sensitive contracting information with exceptional due diligence
- Gathers customer requirements and translates into custom analysis and work plan
- Solves customer and commercial problems and analyses possible solutions using experience, precedents and exercises judgments based on the analysis of multiple sources of information
- Utilizes and updates organizational tools, data, and assets to support daily operational activities
- Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels
- Engages with internal cross-functional stakeholders on approvals and dependent activities
- Follows up signatory requirements, contract timely activation in systems and paperwork archiving
- Facilitates non-standard agreement language, redline and dialogue between EQIX and customers
- Escalates internally or obtains management approvals for any process variance
- Assists external or internal inquiries for process guidance or claims
- Embraces ongoing changes due to audits, events or transformational/alignment directions
- Continuously voice up suggestions, and find better ways to support customers, operate as a team, adopt processes, utilize systems, and consume data and performance metrics
- May assist with the onboarding for new team members
- May contribute on global programs/projects; may lead functional projects
- May perform other duties as required
- Proven years of relevant professional experience preferred
- Sound analytical and project management skills and experience
- Excellent verbal, presentation and written communication skills and ability to interact effectively with external customers, internal stakeholders, at all seniority levels
- Ability to explain complex information simply and clearly
- Experience working cross-regions, with sales and other cross-functional departments for MNC
- Understand key business/customer drivers and at ease with corporate applications (e.g. CRM, ERP, BI)
- Experience supporting quote-to-cash, and/or sales contracting operations
- Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlines
- Ability to work in a fast-paced environment and stay focused, diligent under pressure
- Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisor
- Proactive, curious, continuously learning, self-reflecting, and sharing knowledge/experience
- Excellent MS Office skills (Word, Excel, PowerPoint etc.)
- Experience (desirable) with process support, data/metrics, and systems
- Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department
-
Support Specialist
1 week ago
arm limited Bengaluru, IndiaJob Description · Job Overview · Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis. · Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our IP Delivery tools, evolving over time to form a DevOp ...
-
IT Support Specialist
6 days ago
Info Origin Inc Bengaluru, IndiaResponsibilities : · - Provide comprehensive IT support to internal users, resolving network connectivity issues (LAN & WAN), hardware malfunctions, software problems, and other user-related IT challenges. · - Manage user lifecycles, including setting up and deploying computers f ...
-
Support Specialist
1 week ago
POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, IndiaWe are seeking aDesktop Support Engineer to provide technical assistance andsupport for all hardware and software related issues. The idealcandidate will be responsible for maintaining and administering theCompanys PCs printers and IT equipment including audio and videoequipment ...
-
Support Specialist
1 week ago
POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, IndiaWe are seeking a Desktop Support Engineer to provide technical assistance and support for all hardware and software related issues. The ideal candidate will be responsible for maintaining and administering the Company's PCs, printers, and IT equipment, including audio and video e ...
-
Support Specialist I
5 days ago
Vimeo Bengaluru, IndiaAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. · What you'll do: · Efficiently handle a variety of customer queries, p ...
-
Desktop Support Specialist
1 week ago
Tranzeal Incorporated Bengaluru, IndiaJob Title: Desktop Support Specialist II · Location:Bangalore, KA · 12+ Months Contract role · Duties: · Provide IT procurement, configuration and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and gener ...
-
L1 Support Specialist
1 week ago
Deluxe Bengaluru, IndiaAbout us: · The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences t ...
-
Business Support Specialist
1 week ago
Equinix Bengaluru, India Full timeWho are we? · Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...
-
Customer Support Specialist
1 day ago
Native Teams Bengaluru, IndiaWould you like to take on a new challenge in the field of Customer Experience in a successful quick growing international company? · Native Teams is the work payments platform that offers solutions for freelancers, remote workers and businesses around the world. We provide all th ...
-
Product Support Specialist
2 days ago
Integra Connect Bengaluru, IndiaAbout IntegraConnect · Integra Connect delivers a comprehensive, integrated suite of cloud-based technologies · and services that enable specialty groups to optimize clinical and financial performance · as reimbursement shifts to value-based models. Connected by the IntegraClo ...
-
Sales Support Specialist
2 weeks ago
ABB Bangalore, India OTHERSales Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...
-
Business Support Specialist
5 days ago
State Street Bangalore, India OTHERJob DescriptionWho we are looking for · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · What you will be responsible for · As a Bu ...
-
ISMS Support Specialist
1 day ago
ZEISS India Bengaluru, IndiaJob Purpose : · This position will assist the Local Information Security Officer (Local ISO) and work closely with Global Product Security Team. · This position will develop, implement, and maintain the company's Information Security policies, procedures, controls and will suppor ...
-
Sales Support Specialist
1 week ago
ABB Bangalore, India OTHERSales Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...
-
Sales Support Specialist
1 day ago
ABB Bangalore, India OTHERSales Support Specialist - Configuration · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion acro ...
-
Technology Support Specialist
1 hour ago
Infosys BPM Bengaluru, IndiaTECHNOLOGY WALK-IN DRIVE FOR "REACT JS/ANGULAR" SKILL ON 05th APRIL 2024 at BANGALORE · Greeting from Infosys BPM Ltd., · You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 05th April'24 at JP Nagar, BANGALORE. · Interview Information: · Interview Date: 05th ...
-
Sales Support Specialist
1 week ago
ABB Bangalore, India OTHERSales Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...
-
System Support Specialist
4 days ago
First Brands Group, LLC Bengaluru, IndiaFirst Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with ope ...
-
Product Support Specialist
6 days ago
Philips Bangalore, India Full timeJob Title · Product Support Specialist (L3) for AVWJob Description · Job title: Product Support Specialist · We're looking for a passionate, customer focused and experienced IT professional within networking, windows and security knowledge, who will provide 3rd line support for c ...
-
Sales Support Specialist
1 week ago
ABB Bangalore, India OTHERSales Support Specialist - Bid Management · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion acr ...
Business Support Specialist - Bangalore, India - Equinix
Description
Who are we?
Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Business Support SpecialistJob Summary
The Business Support Specialist (Novation) provides commercial support and has the end-to-end accountability to fulfil optimally the global customer business contracting needs in relation with entity name changes, and contract/asset transfer, in support of predictable revenue performance and optimized customer experiences.
Responsibilities
Qualifications
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.