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    365 Customer Service CRM Functional Consultant - Mumbai, India - iimjobs

    iimjobs
    iimjobs Mumbai, India

    2 weeks ago

    Iimjobs background
    Full time
    Description
    Job Title: 365 Customer Service CRM Functional Consultant


    Location:
    Mumbai


    Position Overview:
    We are looking for a dynamic and experienced 365 Customer Service CRM Functional Consultant to join our team.

    The ideal candidate will have a deep understanding of Microsoft Dynamics 365 Customer Service module and extensive experience in implementing and configuring CRM solutions for clients.

    The candidate should possess strong analytical and problem-solving skills, excellent communication abilities, and the ability to work collaboratively with clients and internal teams to deliver successful CRM implementations.


    Responsibilities:

    • Collaborate with clients to gather and analyse business requirements for CRM implementations.
    • Design and configure Microsoft Dynamics 365 Customer Service module to meet client needs and business objectives.
    • Customize CRM forms, views, workflows, and dashboards to optimize user experience and enhance productivity.
    • Conduct system testing and quality assurance to ensure that CRM solutions meet functional requirements and performance standards.
    • Provide training and support to clients on the use and administration of CRM systems.
    • Work closely with project managers, developers, and other stakeholders to deliver projects on time and within budget.
    • Stay current with Microsoft Dynamics 365 updates and best practices, and provide recommendations for system enhancements and improvements.

    Requirements:

    • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
    • 56 years of experience working as a functional consultant on Microsoft Dynamics 365 CRM projects.
    • Strong knowledge of Microsoft Dynamics 365 Customer Service module, including configuration, customization, and integration capabilities.
    • Experience with CRM implementation methodologies (e.g., Agile, Waterfall) and project management tools.
    • Excellent analytical and problemsolving skills, with the ability to translate business requirements into technical solutions.
    • Outstanding communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with crossfunctional teams.
    • Having Microsoft Dynamics 365 certifications will be advantage (e.g., MB230: Microsoft Dynamics 365 for Customer Service).
    • Experience with other Microsoft Dynamics 365 modules (e.g., Sales, Marketing) and Power Platform (Power Apps, Power Automate) is a plus.
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