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    Technical Support Engineer - Hyderabad, India - Mi3

    Mi3
    Mi3 Hyderabad, India

    5 days ago

    Default job background
    Full time, CDD
    Description

    The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

    Responsibilities

    • Reproduce customer environment and run tests
    • Manage and address electronic tickets efficiently
    • Liaise between sales team, customer success team, and customers to properly address customer problems
    • Troubleshoot and configure software and hardware
    • AD, DNS, DHCP
    • ANTIVIRUS SUPPORT

    Qualifications

    • 2+ years' of technical support experience
    • Customer service oriented
    • Strong written and verbal and troubleshooting skills


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