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    Order Analyst - Bengaluru, India - HCLTech

    HCLTech
    HCLTech Bengaluru, India

    Found in: Appcast Linkedin IN C2 - 11 hours ago

    HCLTech background
    Description

    Interview for O2C - Cash Application

    Exp: 0 to 5 years

    Freshers - Experience are eligible.

    Interview: HCL Jigani Sez,Jigani, Bengaluru, Karnataka 560105, Bengaluru, Karnataka 560105

    Interview Date : 12th April to 13th April.

    Interview Spoc : Harish / Harini

    Responsibilities
    • Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customer's journey and promote flawless delivery of a timely and accurate customer experience
    • Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner
    • Facilitate timely resolution of any unapplied and/or misapplied cash
    • Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracy.
    • Support business line in resolving operational, commercial or contractual issues, as applicable
    • Develop clear understanding of risks associated with misapplied cash for end customers and Client
    • Steward performance of the Customer Services team according to defined Customer Experience metrics
    • Recognize and actively work to leverage the intersection of various work groups and their objectives
    • Escalate potential improvement items and resolution points to Manager / Supervisor
    • Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction Job Requirements
    • Educational qualification in area of Finance/Accounting
    • Proficiency in accounting process and tasks ( Account Reconciliation, General Ledger posting and reconciliations)
    • Process knowledge in area of cash application (preferably with experience working on SAP )
    • Good working knowledge for Month end closing
    • Basic knowledge of finance with an understanding of processes' financial impact and related financial transactions PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCES 
    • Be thoughtful, thorough and disciplined to provide best-in-class service to customers
    • Sense of urgency and timeliness
    • Take personal ownership in the service delivered with a strong attention to detail
    • Ability to understand, interpret and apply basic critical thinking and problem-solving techniques in creating statistical summaries and graphical representations of business data
    • Insight in identifying risks, resolving potential issues, and escalating when necessary
    • Digital mindset with an understanding of external trends and impacts on customer service

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