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    Awfis - Cluster Manager - Operations (10-16 yrs) - Pune, India - iimjobs

    iimjobs
    iimjobs Pune, India

    2 weeks ago

    Iimjobs background
    Full time
    Description
    Cluster Manager - Operations


    Job Responsibilities:

    • Should have experience handling multiple outlets or facilities.
    • Should have experience in handling Pune City.
    • Should have extensive experience in handling operations of multiple centers.
    • Should be able to drive amazing customer experience and process excellence through team.
    • Recruit and train the team on company standards and process.
    • 100 % implementation of SOPs
    • Drive the Community Team to exceed Community Members expectations
    • Directly and directly responsible for alliances and partnerships and driving the revenues through alliances
    • Motivate the Community team to minimize attrition and encourage Awfis culture. Highest standards of service delivered by Team at all levels. Prepare and deliver sales targets.
    • Deliver exceptional customer satisfaction, encourage feedback, suggest solutions and execute improvements. Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation
    • Initiate, collaborate and manage events for member's engagement and education.
    Role of AWFIS to prepare a new Team Member:

    • AWFIS SOP and Guidelines induction will be imparted, and material shared
    • Training on business specific SOPs and Background (eg. Collections, renewals)
    • Share updated design and layout specs and training on Centre layout
    • Induction session in relevant Verticals of AWFIS
    • Scheduled Exposure to all subgroups within the Department to understand the key focus areas of Operations Department.
    • Pre-Opening Process and Guidelines

    We are looking for Candidates with:

    • Exemplary Customer service skills and record
    • An extrovert personality
    • Aware and with keen interest in current affairs
    • Inherent Team-Player skills
    • A passion for People Training and Development
    • Ambition and drive to demonstrate continuous upgradation in skills and knowledge
    • Enthusiasm and demonstrating noticeable participation
    • Demonstrate ability to address large audience groups
    • Only candidates with inherent Team Player skills may apply
    • Strong leader with key skills in Relationship Management, Operations, Cost & Revenue Management.
    • With a hunger to grow with 3 4 years focus on managing additional/increased responsibility
    • Excellent written and verbal communication.
    • Belief in Extremely strong Process execution.
    • Must have experience in handling multiple outlets or facilities.

    Eligibility:

    • Experience: Minimum 1012 years
    • Must have worked with at least one organization for 2 years
    • Should have managed an annual revenue of a minimum of 75 million INR.
    • Worked as a Cluster Manager OR Area Manager (Handled entire city) in the last 2 years.
    • Proficient with MS Office.
    • Excellent presentation and communications skills
    • Graduate in any stream Preference would be given to: MBA in any stream Familiarity with local language. Member of Community Service Club, Social and Focused Groups/Club
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