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    Customer support associate - Mumbai, India - timesjobs

    timesjobs
    timesjobs Mumbai, India

    1 week ago

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    Full time
    Description
    Job Description


    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift proficient and friendly manner.

    You will have the ability to swiftly gain customer confidence and trust.

    To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator.

    Top candidates are detail oriented motivated and have excellent people skills.

    Customer Service Associate Responsibilities

    Attending training sessions to grow knowledge of products and to develop customer service skills.
    Resolving phone walk in mail fax and email customer inquiries.
    Processing and logging incoming calls into the CRM system.
    Identifying customer needs.
    Forwarding and escalating inquiries to relevant individuals and departments.
    Contacting customers to give them accurate feedback on the progress of their inquiries.
    Providing outstanding customer service.
    Updating customer information as required.
    Maintaining confidentiality of information.
    Performing other duties as the need arises.

    Customer Service Associate Requirements

    High school diploma GED or suitable equivalent.
    1 years of customer service experience preferably in a related field.
    Successful completion of provided training.
    Proficient computer skills.
    Experience with CRM preferred.
    Proficient with MS Office suites.
    Excellent phone etiquette.
    Outstanding communication skills both verbal and written.
    Strong people skills.
    Ability to sit at a desk for extended periods.

    Email shikhawhiteforce117
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