- Provide an outstanding experience to customers throughout the support process.
- Act as a team player and support the existing client base.
- Execute define processes as well as work on support requests and incidents.
- Troubleshoot by using required tools and checklist resources to properly understand and problem solve issues being reported.
- Effectively document and gather information about all reported issues and escalate whenever required.
- Manage multiple avenues of support requests including telephone, e-mail, client portal, and live chat
- University degree or college diploma, ideally in Computer Science, Engineering, or a related technical field
- Good Analytical and problem-solving skill
- 1-4 years of experience in a technical or customer support role
- Superior communication and interpersonal skills
- Comfortable working in a Windows environment
- Willingness to learn message transformation and exchange between disparate systems.
- Ability to prioritize multiple demands in a fast-paced and dynamic environment.
- Rayden Manager Round 1 (India)
- Rayden Manager Round 2 (India)5. Phreesia Final Round (US)We are no longer accepting applications for this ad.
-
Product Support
2 days ago
Jobs for Humanity Pune, IndiaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Ha ...
-
Product Support
2 days ago
FIS Global Pune, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor of Commerce/Business · Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most chal ...
-
Product Support
4 days ago
FIS Global Pune, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor of Commerce/Business · **Travel Percentage**: · 0% · Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to ...
-
Production Support
4 days ago
FIS Global Pune, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Associate's Degree · **Travel Percentage**: · 0% · **Production Support **- Pune Years (** 24*5 support · Are you curious, motivated, and forward-thi ...
-
Production Support
1 week ago
Jobs for Humanity Pune, IndiaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or ha ...
-
Production Support
6 days ago
FIS Global Pune, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Associate's Degree · **Travel Percentage**: · 0% · **2 to 6 Yrs - Production Support for Pune -24/7 Support on rotational basis** · **About this team ...
-
Production Support
5 days ago
Jobs for Humanity Pune, IndiaCompany Description · Company Name: FIS Global · **Job Description**: · **Position Type**: Full-time · **Type of Hire**: Experienced (relevant combination of work and education) · **Education Desired**: Associate's Degree · **Travel Percentage**: 0% · **Production Support for Pun ...
-
Product Support
5 days ago
FIS Global Pune, Maharashtra, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor of Commerce/Business · **Travel Percentage**: · 0% · **Product Support - Credit Risk and Market Risk : 7+ Years : Pune : APAC & EMEA Shifts* ...
-
Production Support
2 days ago
Jobs for Humanity Pune, IndiaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or ha ...
-
Production Support
1 week ago
RSI Retail Solutions India Pvt. Ltd. Pune, IndiaManage data flow and accuracy from many data trading partners, from data receipt through production load into · internal systems · - Participate in data migration activities to include data validation and QA against previous databases · - Provide necessary feedback and participat ...
-
Product Support
1 week ago
FIS Global Pune, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor of Commerce/Business · **Travel Percentage**: · 0% · Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to ...
-
Product Support Executive
1 week ago
Practice League Pune, IndiaWe are looking for smart, passionate members with good communication skills for our product support team. As part of the product support team, you will resolve client issues, provide them with assistance in configuring and using our products. · Roles and Responsibilities: · - Pro ...
-
Product Support Executive
1 week ago
Practice League Pune, IndiaWe are looking for smart, passionate members with good communication skills for our product support team. As part of the product support team, you will resolve client issues, provide them with assistance in configuring and using our products. · Roles and Responsibilities: · - Pro ...
-
Application/production Support
5 days ago
FIS Global Pune, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Associate's Degree · **Travel Percentage**: · 0% · **Application/Production support (Unix based Application Support) - 3 to 6 yrs - **Pune** · Are yo ...
-
Application Production Support
1 week ago
FIS Global Pune, Maharashtra, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Associate's Degree · **Travel Percentage**: · 0% · **Application Production Support - Unix/SQL/Shell Script ( Rotational shift)** · Are you curious, ...
-
Application/production Support
5 days ago
Jobs for Humanity Pune, IndiaCompany Description · Company Name: FIS Global · **Job Description**: · **Job Title: Application/Production Support (Unix Based Application Support)** · *** · **Experience Level: Experienced (relevant combination of work and education)** · **Education Required: Associate's Degree ...
-
As400 Production Support
1 week ago
FIS Global Pune, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor of Computer Science · **Travel Percentage**: · 0% · **AS400 Production Support : 6+ years : APAC & EMEA Shifts : Pune(Aundh)** · Are you cur ...
-
As400 Production Support
2 days ago
Jobs for Humanity Pune, IndiaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or ha ...
-
Application/product Support
1 week ago
FIS Global Pune, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor of Computer Science · **Travel Percentage**: · 0% · **6+ Year -Application/Product Support for Pune Location** · **About this team**: · **Wh ...
-
Product Support Representative
1 week ago
Jobs for Humanity Pune, IndiaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Ha ...
Freshers, Interns; Experienced Candidates Analyst, Product Support - pune, India - Radical Technologies
Description
Hiring for Analyst, Product Support 1. Freshers Full time2. Interns (Hiring them at the end of the term solely depends on their performance.3. Experienced candidates (Based on their last drawn CTC and expectations) Work model – Hybrid(100% remote work opportunity) Job Description – Analyst, Product Support This role is responsible for the first level of technical, product usage, and market administration support. This role will heavily rely on client inbound support, as well as communication through our support cases. As the initial point of contact, you will be responsible for providing an excellent level of customer service while effectively troubleshooting and resolving configuration and technical issues, executing configuration changes, assisting with product navigation, and escalating issues as required.Through your experience as an Analyst, you'll be exposed to different aspects of technical support, product configuration, and client management.
We are looking for someone who is a strong problem solver, detail-oriented, comfortable in a fast-paced environment, and has experience working with internal and external customers.
This position will provide you with a strong foundation of skills and capabilities to grow your career in our Product Support stream.
What You'll Do:
Timings:
Rotational & 24*7 shift Interview process at Rayden : 1. HR SCREENING2. Assignment