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    Director of Operations - Mumbai, India - FAIRMONT

    FAIRMONT
    FAIRMONT Mumbai, India

    13 hours ago

    Default job background
    Full time
    Description
    Job Description

    Business Performance

    • Support the annual budgeting process and financial forecast for the operations departments
    • Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
    • Analyze monthly P&L and month-end reports, identify deviation from business plan goals
    • Gather and report financial information to the General Manager

    Operation

    • Develop, recommend, implement and manage the operational department's annual and long term goals
    • Conduct daily briefing with management on current key activities
    • Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
    • Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
    • Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
    • Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
    • Represent the Brand in projecting a credible image to the market, residents and colleagues alike
    • Be present to personally welcome key residents and patrons, and entertain key accounts' representatives
    • Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
    • Be visible around the hotel and show an active interest in our colleagues' welfare
    • Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner's representative
    • Follow appropriate protocol in communicating with the appointed Owner's representative and keep the General Manager informed of such communications

    Team Management

    • Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
    • Assist General Manager with interviews, selection and recruitment of operations departments management team
    • Identify and develop team members with potential
    • Conduct performance review and manages performance issues that arise within the operations departments management team
    • Constantly monitor team members performance, attitude and degree of professionalism

    Main Complexity/Critical issues in the Job

    Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance

    Qualifications
    • Bachelor's Degree from a reputable hospitality school preferred
    • Minimum 5 years of operational management experience with strong F&B background or at least 2 years of experience in a similar capacity
    • High degree of professionalism with strong understanding of hotel operations and business acumen
    • Excellent reading, writing and oral proficiency in English language
    • Ability to communicate in a local language where the hotel operates is desirable
    • Strong working knowledge of MS Excel, Word, & PowerPoint
    Additional Information

    Our commitment to Diversity & Inclusion:

    We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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