Jobs
>
Delhi

    Refund and Customer Care Manager - Delhi, India - Jaipur Rugs

    Jaipur Rugs
    Jaipur Rugs Delhi, India

    1 hour ago

    Default job background
    Manufacturing / Mechanical
    Description

    Job Title:
    Senior After Sales and Customer Care Executive


    Location:
    Jaipur, India


    About Jaipur Rugs:
    Jaipur Rugs, a trailblazer in the luxury rug industry, seamlessly weaves traditional craftsmanship with avant-garde design. Our commitment to excellence, consumer satisfaction, and social accountability distinguishes us as a leader in the global market.


    Position Overview:


    We seek a highly organized and diligent Senior After Sales and Customer Care Executive with exceptional reporting and follow-up abilities.

    The candidate must have a minimum of 6 years of customer service experience within an eCommerce setting, showcasing a strong capability to maintain and enhance customer relationships post-purchase.


    Key Responsibilities:
    Provide leadership and direction to the after-sales support team, emphasizing the importance of accurate reporting and timely follow-up.
    Handle customer queries, concerns, and feedback, ensuring prompt and effective resolution to foster customer satisfaction and retention.
    Devise strategies for the continual enhancement of the customer service experience, using performance metrics to pinpoint areas for improvement.

    Ensure efficient management of returns, exchanges, and repair processes in coordination with relevant departments, maintaining precise records for follow-up actions.

    Maintain rigorous documentation of customer interactions, resolutions, and after-sales support outcomes to inform strategy and training.

    Deliver regular reports to management on customer care metrics, highlighting the efficacy of follow-up procedures and opportunities for service excellence.


    Qualifications:
    Bachelor's degree in Business Administration, Communication, or a related field.
    A minimum of 6 years of robust experience in customer service or after-sales care, particularly within an eCommerce context.
    Demonstrated excellence in reporting, monitoring, and timely follow-up, with a methodical approach to problem-solving.
    Effective team leadership and management capabilities.
    High proficiency with CRM platforms, MS Office, and data analysis tools.
    Superior communication skills, with fluency in English and ideally, additional languages relevant to the company's markets.


    Why Join Jaipur Rugs:
    Represent a globally acclaimed brand renowned for its fusion of artisanship and innovation.
    Become a part of a purpose-driven organization with a profound social impact.
    Take on a challenging role with the potential for personal growth and career development.
    Benefit from a competitive salary and a comprehensive suite of benefits.
  • MEDICO HIRE

    Homecare Nurse

    1 week ago

    MEDICO HIRE Delhi, Delhi, India

    Roles and Responsibilities: Clinical · - Maintain professional standards of competence in line with current best nursing practices. · - Ensure that all care needs for each patient are met in accordance with the care plan. · - Ensure that all patient care is delivered in accordanc ...

  • Udayan Care

    Training Officer

    1 week ago

    Udayan Care Delhi, India

    The role holder is accountable for management of the training/capacity building component of the · alternative care/aftercare projects being undertaken by the A.R.T. department of Udayan Care in · Madhya Pradesh to achieve the best outcomes for children living in alternative care ...

  • Udayan Care

    Research and Documentation Project Coordinator

    3 days ago

    Udayan Care Delhi, Delhi, India

    **Research, Publication and Documentation** · - End to end supporting role for all research, publication and content development · - Assisting in planning, implementing of research studies, coordinating in the collection of research data and maintaining data collection and analys ...

  • Udayan Care

    Zonal Coordinator

    1 week ago

    Udayan Care Delhi, India

    Zonal Programme Coordinator - Udayan Ghar · Location: Delhi/ NCR · Reports to: Senior Manager · - Alternative Care · Date: · Section 1 | About Udayan Care · Family is the anchor for an individual's emotional and physical well-being. A weakened family · structure or absence of it ...

  • PeopleSuite Solutions Ltd

    Pre-registered Nurse

    1 week ago

    PeopleSuite Solutions Ltd Delhi, India

    The Job Description is below: · - Well skilled in triage and general assessment of patients requiring emergency care, cannulation, venepuncture, taking blood, performing ECG. · - Formulating care plan and risk assessment · - Wound management/ two and four layer bandaging and simp ...

  • Apollo Home Healthcare Limited

    Hcn (Basic Care) Nurse

    2 days ago

    Apollo Home Healthcare Limited Delhi, India

    Reporting to: Administratively: Service Delivery - Manager and Functionally: Nursing Officer Department: Service Delivery Location: Delhi · Job purpose: To deliver high quality nursing care to all patients at all times. To behave at all times in a professional manner that upholds ...

  • Squarcell Resource India Pvt Ltd

    Seneior Medical Officer

    1 week ago

    Squarcell Resource India Pvt Ltd Delhi, Delhi, India

    **Medical Officer Responsibilities**: · - Contributing clinical expertise to patient care and providing guidance to junior physicians. · - Performing administrative duties and risk management. · - Ensuring the highest standards in patient care are maintained. · - Verifying comple ...

  • Hunt&scouts management services

    Medical Officer

    1 week ago

    Hunt&scouts management services Delhi, Delhi, India

    Contributing clinical expertise to patient care and providing guidance to junior physicians. · - Performing administrative duties and risk management. · - Ensuring the highest standards in patient care are maintained. · - Verifying complex diagnoses and facilitating treatment pla ...

  • Udayan Care

    Admin Executive

    3 days ago

    Udayan Care Delhi, Delhi, India

    **esignation: Executive -Admin** · **Organization: Udayan Care** · **Location: HO, New Delhi** · **Reports to Manager-Admin** · **About Udayan Care** · Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children, and youth for ...

  • HealthVista India Limited

    Patient Counselor

    1 week ago

    HealthVista India Limited Delhi, India

    Key areas of responsibility: · - Provide counselling related to Cidmus, its usage, side effects and treatment adherence · - Provide counselling and psycho-social support to heart failure patients and their families · - Develop individualized care plans and schedules to help manag ...

  • W Health Ventures

    Expert Coach

    6 days ago

    W Health Ventures New Delhi, India

    **ElevateNow **is a Health-Tech start-up. We are building India's first medicine-led weight loss program. · We're shifting the perception of obesity from a lifestyle stigma ridden with guilt to a treatable medical condition. · Our program delivers sustainable weight loss by integ ...

  • W Health Ventures

    Expert Coach

    6 days ago

    W Health Ventures New Delhi, India

    **ElevateNow **is a Health-Tech start-up. We are building India's first medicine-led weight loss program. · We're shifting the perception of obesity from a lifestyle stigma ridden with guilt to a treatable medical condition. · Our program delivers sustainable weight loss by integ ...

  • Udayan Care

    Psychological Counsellor

    1 week ago

    Udayan Care Delhi, Delhi, India

    **Counselor - Ghar Programme** · **Location**: · **South Delhi** · **Reports to**: · **Sr. Manager** · Section 1 | About Udayan Care · Udayan Care, an ISO 9000 certified organisation, has been working for the quality care of disadvantaged children and women and youth for over 26 ...

  • DR'S VITILIGO CENTRE PVT LTD

    Staff Nurse

    1 week ago

    DR'S VITILIGO CENTRE PVT LTD New Delhi, India

    We're looking for Staff Nurses to work in our multispecialty clinic. We offer a competitive salary package, and we're looking for nurses who are passionate about their work and committed to providing the best possible care to our patients. · **Staff Nurse Duties**: · - Supervise, ...

  • HealthVista India Limited

    Nutritionist for Patient Counselling

    3 days ago

    HealthVista India Limited Delhi, India

    **Key areas of responsibility**: · - Provide counselling related to Cidmus, its usage, side effects and treatment adherence. · - Provide counselling and psycho-social support to heart failure patients and their families. · - Develop individualized care plans and schedules to help ...

  • HealthVista India Limited

    Nutritionist for Patient Counselling

    1 week ago

    HealthVista India Limited Delhi, India

    **Key areas of responsibility**: · - Provide counselling related to Cidmus, its usage, side effects and treatment adherence. · - Provide counselling and psycho-social support to heart failure patients and their families. · - Develop individualized care plans and schedules to help ...

  • Max Healthcare

    Staff Nurse

    4 days ago

    Max Healthcare Delhi, India

    NursingBlk · Required Experience · -1 - 5 Years · -Posted On · -28 Nov 2023 · -Basic Section · No. Of Openings · 20 · Designation · Staff Nurse · Employee Category · Nursing · Closing Date · 12 Dec 2023 · Organisational · Company · MHC · Entity · Dr. B. L. Kapur Memorial Hospital ...

  • Vivatech R&D

    Medical Officer

    4 days ago

    Vivatech R&D Delhi, Delhi, India

    **Medical Officer Job Description** · We are seeking a highly capable medical officer to manage our medical team and to supervise the healthcare services that they provide. In this role, your duties will include serving as a clinical advisor, establishing relationships with hospi ...

  • CANCER HEALER HOSPITAL

    Front Desk Receptionist

    21 hours ago

    CANCER HEALER HOSPITAL Delhi, India

    We are looking for an experienced Front Office Executive having experience in Health care Sector. · - To coordinate with employees of Center to ensure that each patient receives the best care and treatment. · - communicate with doctors, specialists and Top Management for day to d ...

  • Portea Bureau

    Nutritionist for Patient Counselling

    1 week ago

    Portea Bureau Delhi, Delhi, India

    **Key areas of responsibility**: · - Provide counselling related to the product, its usage, side effects and treatment adherence. · - Provide counselling and psycho-social support to heart failure patients and their families. · - Develop individualized care plans and schedules to ...