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    BPO Team Lead - Chennai, India - NTT DATA

    NTT DATA
    NTT DATA Chennai, India

    Found in: Talent IN C2 - 4 days ago

    NTT Data background
    Engineering / Architecture
    Description

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "BPO Team Lead" to join our team in "Chennai, India ,"

    Supervises team ensuring highest quality of service is provided to clients.


    •Monitors performance of team and reports results and issues to higher-level leadership.


    •Assists team with escalated client or account issues.


    •Manages the hiring, staffing and maintaining of a diverse and effective workforce.


    •Responsible for career development / planning, performance and pay discussions of team members.


    •Interacts with clients and internal departments to resolve issues.


    •Leads staff to complete assignments using established guidelines, policies, and procedures.


    •Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.


    •Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.


    •Compiles and analyzes data to identify trends for root cause analysis

    Skills Required


    •Solid communication skills.


    •Demonstrated client service skills and leadership capabilities.

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