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    Customer Care - Bengaluru, India - M S Mohan Reddy Company

    M S Mohan Reddy Company
    M S Mohan Reddy Company Bengaluru, India

    Found in: beBee S2 IN - 4 days ago

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    Description
    Job Requirements

    Job Title: Customer Care (Chat Process)

    Company Name: M S Mohan Reddy Company

    Location: Tripura, Tripura

    Salary: 12, ,000 Per month

    Employment Type: Part Time

    Job Description:

    We are hiring for the position of Customer Care in our BPO/Customer Care department. As a Customer Care representative, you will be responsible for handling customer inquiries and providing support through chat-based communication channels. Your role will involve assisting customers with their queries, addressing concerns, and ensuring customer satisfaction. Good written communication skills, multitasking abilities, and a customer-focused approach are essential for this role. This is a part-time position with both day and night shift options available.

    Responsibilities:

    Respond to customer inquiries and provide support through chat-based communication channels.

    Assist customers in a professional and courteous manner, addressing their questions and concerns.

    Provide accurate and timely information about products, services, and policies.

    Handle customer complaints and resolve issues to ensure customer satisfaction.

    Maintain customer records and update information as required.

    Follow company guidelines and communication scripts to ensure consistent and quality customer interactions.

    Collaborate with team members to improve customer support processes and efficiency.

    Meet individual and team performance targets as set by the company.

    FAQs:

    Q: What educational qualifications are required for this role?

    A: A minimum of 12th Standard / PUC education is required for this position. Candidates with higher levels of education or prior customer service experience will be preferred.

    Q: Is prior experience necessary for this role?

    A: No, prior experience is not required. This position is open to freshers who possess good written communication skills and a willingness to provide excellent customer care through chat-based channels.

    Q: What is the salary range for this position?

    A: The salary for this role is ₹12,000 - ₹15,000 per month. In addition to the salary, incentives based on performance may be provided.

    Q: What are the working days and hours for this job?

    A: This is a part-time position with 6 working days per week. Both day and night shift options are available, offering flexibility in work timings.

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