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Customer Care Executive - Bengaluru, India - Startek
Description
Job RequirementsJob Title: Customer Care Executive
Company Name: Startek
Location: Bangalore/Bengaluru
Salary: ₹17,000 - ₹18,500 per month
Employment Type: Hybrid (Work From Home)
Job Description:
Startek is looking for Customer Care Executives to join our team for an exciting E-commerce Chat Process. This is a work-from-home opportunity with the convenience of a hybrid work model. As a Customer Care Executive, you will be responsible for handling customer queries and complaints tactfully, ensuring an excellent customer experience at every interaction, and taking complete ownership for customer satisfaction.
Key Responsibilities:
Efficiently handle customer queries and complaints
Provide excellent customer experience during all interactions
Take complete ownership of customer issues and ensure end-to-end resolution
Demonstrate good analytical ability in resolving customer concerns
Preferred Candidate Profile:
Excellent written and oral communication skills in English
Display good customer service skills
Prior experience in BPO voice processes will be preferred, but freshers can also apply
Ability to create a work-from-home environment
Willingness to work in a 24/7 environment
Must have own Laptop/Desktop with a reliable Internet connection for remote work
FAQs:
1. What is the job title?
The job title is "Customer Care Executive II - E-commerce Chat Process."
2. Is this a remote job?
Yes, this is a work-from-home opportunity with a hybrid work model.
3. What locations are these openings available in?
The openings are available in Noida, Uttar Pradesh; Bangalore/Bengaluru, Karnataka; and Delhi/NCR.
4. Is prior BPO voice process experience necessary?
While prior experience is preferred, freshers are also welcome to apply.
5. What are the required communication skills?
Candidates should possess excellent written and oral communication skills in English.
6. What equipment is required for working from home?
Applicants must have their own Laptop/Desktop with a reliable Internet connection.