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    Sr Customer Service Executive - Pune, India - Tata Communications

    Tata Communications
    Tata Communications Pune, India

    Found in: Talent IN C2 - 5 days ago

    Tata Communications background
    Description

    Job Family Descriptor

  • Technical isolation and troubleshooting related to Teams Direct routing, CVI , AC etc.
  • Enabling users for Enterprise Voice
  • Troubleshooting Teams Direct routing using Debugging Tool, SBC Traces, Wireshark etc.
  • Extensive Knowledge on Voice policies routes dial plans trunks response groups
  • Exposure on SIP trunk configuration and integration with other SIP end points including Polycom.
  • Knowledge and hands on experience on Audio codes SBA SBC including SONUS and Analogue devices like Mediant 1000 Media Pack 118 and Media Pack 124
  • Preparing Root Cause Analysis Reports for the outages
  • Worked on Problem tickets to find the fix for the long term persisting issues with the help of Microsoft and other support teams
  • Purpose - Broad objective of the role

    Operating Network - Key External

    Operating Network - Key Internal

    Size and Scope of Role - Financial

    Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Size and Scope of Role - Other size parameters

    Minimum qualification & experience

    Other knowledge/skills

    Key Responsibilities

    Technical Competencies

    Knowledge / Skills


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