- Technical isolation and troubleshooting related to Teams Direct routing, CVI , AC etc.
- Enabling users for Enterprise Voice
- Troubleshooting Teams Direct routing using Debugging Tool, SBC Traces, Wireshark etc.
- Extensive Knowledge on Voice policies routes dial plans trunks response groups
- Exposure on SIP trunk configuration and integration with other SIP end points including Polycom.
- Knowledge and hands on experience on Audio codes SBA SBC including SONUS and Analogue devices like Mediant 1000 Media Pack 118 and Media Pack 124
- Preparing Root Cause Analysis Reports for the outages
- Worked on Problem tickets to find the fix for the long term persisting issues with the help of Microsoft and other support teams
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Customer Service Executive
Found in: Talent IN 2A C2 - 4 days ago
Exela Technologies Pune, IndiaRole Brief: · We are looking for talented people who are passionate about helping students find suitable accommodation abroad (perhaps you have been there yourself), and will be able to provide guidance and reassurance to our students. This is not a cold calling role. All of our ...
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Customer Service Executive
Found in: Talent IN 2 C2 - 5 days ago
United Consulting Pune, IndiaWe are looking for a qualified Customer Service Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. · Responsibilities: · Ma ...
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Sales and service executive
Found in: Talent IN C2 - 32 minutes ago
E G Kantawalla Pvt. Ltd. Pune, India Full timeCompany Overview · E G Kantawalla Pvt. Ltd. is a leading company in the weighing industry. We offer solutions for any kind of weighing application, from simple weighing to dynamic weighing and bulk weighing. With an unparalleled weighing range from 0.01 mg to 120 tons, we cater t ...
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Customer Service Executive
Found in: beBee S2 IN - 2 days ago
Tech Mahindra Pune, India Full timeJob Requirements · Job Title: Customer Service Executive · Company Name: Tech Mahindra · Location: Pune · Salary: Competitive salary range per annum · Qualification: · High school diploma or equivalent · 0 - 5 years of customer service experience · Job Description: · Join the Te ...
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Customer Service Executive
Found in: beBee S2 IN - 4 days ago
timesjobs Pune, India Full time· Job Title: Customer Service Executive - Technical Support Center · Date: 27 Mar 2024 · Location: Pune, India · Company: Tata Communications · Broad outline of the Role · The role is responsible for managing customer queries and operations. This is an operational role that may ...
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Customer Service Executive
Found in: Talent IN C2 - 5 days ago
DBS Bank Pune, IndiaBusiness Function · Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the ...
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Customer Service Executive
Found in: Talent IN C2 - 3 days ago
Tata Communications Pune, IndiaBroad outline of the Role · The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. · Purpose - Broad objective of the role · Size and Scope ...
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Customer service Executive
Found in: Talent IN C2 - 5 days ago
Tata Communications Pune, IndiaHands on experience · IP/MPLS/SDH/DWDM/Ethernet Technologies. · network Config & Troubleshooting on different SDH / MPLS TP / DWDM / HODXC-OTN ASON Platform / L2-Ethernet Equipment's EMS / NMS like Huawei-SDH/Eth over SDH/DWDM/HODXC_ASON, ECI-SDH, Tejas-SDH/Eth over SDH / DWDM, ...
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Customer Service Executive
Found in: beBee S2 IN - 4 days ago
timesjobs Pune, India Full time· Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the pro ...
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Customer Service Executive
Found in: Talent IN C2 - 2 days ago
Tata Communications Pune, IndiaBroad outline of the Role · Purpose - Broad objective of the role · Size and Scope of Role - No. of direct reports · Size and Scope of Role - Total team size · Minimum qualification & experience · The incumbent would be responsible for Handling wholesale /Retails Voice carri ...
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Customer Service Executive
Found in: Talent IN C2 - 2 days ago
Tata Communications Pune, IndiaBroad outline of the Role · SOC incident management. · Purpose - Broad objective of the role · Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers · End to end coordination with customers and internal teams for fault resolution. · Diagnosis the problem with m ...
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Customer Service Executive
Found in: Talent IN C2 - 5 days ago
Tata Communications Pune, IndiaExperience required. · Should have work experience of 2 years in Telecom background. · Job Discerption · Engineering degree in electronics/electronics & communications/electronics & telecommunications. · Should have good knowledge on SDH/DWDM/OTN technologies. · Should have h ...
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Customer Service Executive
Found in: Talent IN C2 - 3 days ago
Tata Communications Pune, IndiaPurpose - Broad objective of the role · Providing L2 and L3 Support and ensure NW and system uptimes Network Major event handling and tracking with regular update on resolution. Network level restoration. Extending support for IOR execution and new augmentation Presenting the ne ...
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Customer Service Executive
Found in: Talent IN C2 - 5 days ago
Tata Communications Pune, IndiaBroad outline of the Role · Responsible for all operations and trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for ...
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Customer Service Executive
Found in: Talent IN C2 - 5 days ago
Tata Communications Pune, IndiaJob Family Descriptor · Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and avail ...
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Customer Service Executive
Found in: Talent IN C2 - 32 minutes ago
Ikamate HR India Pvt Pune, India Full timeDesired Skills: · Basic computer related technical knowledge · Impeccable and customer friendly communication both spoken and written · Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage · Basic knowledge of MS-Office (MS-Wo ...
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Customer Service Executive
Found in: Talent IN C2 - 5 days ago
Tata Communications Pune, IndiaBroad outline of the Role · The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. · Purpose - Broad objective of the role · Size and Scope ...
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Customer Service Executive
Found in: Talent IN C2 - 5 days ago
Tata Communications Pune, IndiaJob Family Descriptor · Team Player · Excellent interpersonal & presentation skills · Good English communication · Ability to work under pressure and tight deadlines as part of a team · Speed · Can do attitude, delivers, and drives Vodafone to win. Focused, manages own time and ...
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Customer Service Executive
Found in: Talent IN C2 - 5 days ago
Tata Communications Pune, IndiaBroad outline of the Role · The role is responsible for network field operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. · Minimum qualification & experience · Graduate with 0-4 ...
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Customer Service Executive
Found in: Talent IN C2 - 6 days ago
Tata Communications Pune, IndiaRole · May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance. Operational role, responsible for setting objectives and delivering results that have a significant ...
Sr Customer Service Executive - Pune, India - Tata Communications
Description
Job Family Descriptor
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills