-
Customer Service Executive
16 minutes ago
Exela Technologies Pune, IndiaRole Brief: · We are looking for talented people who are passionate about helping students find suitable accommodation abroad (perhaps you have been there yourself), and will be able to provide guidance and reassurance to our students. This is not a cold calling role. All of our ...
-
Sales and service executive
1 day ago
E G Kantawalla Pvt. Ltd. Pune, India Full timeCompany Overview · E G Kantawalla Pvt. Ltd. is a leading company in the weighing industry. We offer solutions for any kind of weighing application, from simple weighing to dynamic weighing and bulk weighing. With an unparalleled weighing range from 0.01 mg to 120 tons, we cater t ...
-
Customer Service Executive
3 days ago
Tech Mahindra Pune, India Full timeJob Requirements · Job Title: Customer Service Executive · Company Name: Tech Mahindra · Location: Pune · Salary: Competitive salary range per annum · Qualification: · High school diploma or equivalent · 0 - 5 years of customer service experience · Job Description: · Join the Te ...
-
Customer Service Executive
5 days ago
timesjobs Pune, India Full time· Job Title: Customer Service Executive - Technical Support Center · Date: 27 Mar 2024 · Location: Pune, India · Company: Tata Communications · Broad outline of the Role · The role is responsible for managing customer queries and operations. This is an operational role that may ...
-
Customer Service Executive
1 day ago
Ikamate HR India Pvt Pune, India Full timeDesired Skills: · Basic computer related technical knowledge · Impeccable and customer friendly communication both spoken and written · Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage · Basic knowledge of MS-Office (MS-Wo ...
-
Customer Service Executive
5 days ago
timesjobs Pune, India Full time· Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the pro ...
-
Customer Service Executive
4 days ago
Tata Communications Pune, IndiaBroad outline of the Role · Purpose - Broad objective of the role · Size and Scope of Role - No. of direct reports · Size and Scope of Role - Total team size · Minimum qualification & experience · The incumbent would be responsible for Handling wholesale /Retails Voice carri ...
-
Customer Service Executive
4 days ago
Tata Communications Pune, IndiaBroad outline of the Role · SOC incident management. · Purpose - Broad objective of the role · Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers · End to end coordination with customers and internal teams for fault resolution. · Diagnosis the problem with m ...
-
Customer Service Executive
6 days ago
Tata Communications Pune, IndiaExperience required. · Should have work experience of 2 years in Telecom background. · Job Discerption · Engineering degree in electronics/electronics & communications/electronics & telecommunications. · Should have good knowledge on SDH/DWDM/OTN technologies. · Should have h ...
-
Customer Service Executive
4 days ago
Tata Communications Pune, IndiaPurpose - Broad objective of the role · Providing L2 and L3 Support and ensure NW and system uptimes Network Major event handling and tracking with regular update on resolution. Network level restoration. Extending support for IOR execution and new augmentation Presenting the ne ...
-
Customer Service Executive
6 days ago
Tata Communications Pune, IndiaBroad outline of the Role · Responsible for all operations and trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for ...
-
Customer Service Executive
4 days ago
Tata Communications Pune, IndiaBroad outline of the Role · The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. · Purpose - Broad objective of the role · Size and Scope ...
-
Customer service Executive
6 days ago
Tata Communications Pune, IndiaHands on experience · IP/MPLS/SDH/DWDM/Ethernet Technologies. · network Config & Troubleshooting on different SDH / MPLS TP / DWDM / HODXC-OTN ASON Platform / L2-Ethernet Equipment's EMS / NMS like Huawei-SDH/Eth over SDH/DWDM/HODXC_ASON, ECI-SDH, Tejas-SDH/Eth over SDH / DWDM, ...
-
Customer Service Executive
6 days ago
Tata Communications Pune, IndiaBroad outline of the Role · The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. · Purpose - Broad objective of the role · Size and Scope ...
-
Customer Service Executive
6 days ago
Tata Communications Pune, IndiaJob Family Descriptor · Team Player · Excellent interpersonal & presentation skills · Good English communication · Ability to work under pressure and tight deadlines as part of a team · Speed · Can do attitude, delivers, and drives Vodafone to win. Focused, manages own time and ...
-
Customer Service Executive
6 days ago
Tata Communications Pune, IndiaBroad outline of the Role · The role is responsible for network field operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. · Minimum qualification & experience · Graduate with 0-4 ...
-
Jr Customer Service Executive
3 days ago
timesjobs Pune, India Full time# · **Position:** Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1 · **Date:** 1 Apr 2024 · **Location:** Pune, India · **Company:** Tata Communications · **Jr. Customer Service Executive** · Operational role that works under di ...
-
Sr Customer Service Executive
4 days ago
Tata Communications Pune, IndiaJob Description · Role: Sr Customer Service Executive - Network Operations & Support · Years of Exp: 3-5 · Education: Graduate and/or equivalent experience. · Location: Pune · Shift:24*7 · Roles and Responsibilities: · Experience on DWDM, Fiber, SDH, OTN, EOSDH technology. · Equ ...
-
Jr Customer Service Executive
5 days ago
timesjobs Pune, India Full time· Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the pro ...
-
Jr Customer Service Executive
2 days ago
Tata Communications Pune, IndiaBroad outline of the Role · Education Graduated with Experience 0 2 years · Basic knowledge of Telcom infrastructure, with CAD and GIS tools · Operational role that works under direct supervision, responsible for day-to-day Infrastructure management · Purpose - Broad objective o ...
Customer Service Executive - Pune, India - Tata Communications
Description
Job Family Descriptor
Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region. Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments. Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability , both in terms of operations and capital investments.Broad outline of the Role
Has enough knowledge within Telecom Network Operations and Maintenance to allow them to apply their knowledge efficiently and work productively with broad instruction.Regularly participates in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.Operational role which is responsible for delivering results that have direct impact on the achievement of results within Telecom Network Operations and Maintenance.Works under direct supervision.Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.Education: Graduate in any disciplineExperience: 4-8 years experience in project mgmt and/or crisis mgmtPurpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Customer Service Executive professionals in Pune
-
Rahul Dudhmal
Windows System Engineer and Administrator
-
aasawari gangakhedkar
Senior associate
-
Shalaka Jadhav
Scrum Master
-
Abhijit Sutar
Release Manager
-
Uday Potan
HR Business Partner
-
Bhaskar Nadargi
SAP GRC Security