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    Delivery Manager - Gurugram, India - IGT Solutions

    IGT Solutions
    IGT Solutions Gurugram, India

    4 days ago

    Default job background
    Technology / Internet
    Description

    Exciting Opportunity for the role of Delivery Manager with one of the Largest Travel Domain Service Expert in the World

    Exp:13+ Years

    Location: Remote

    Delivery Manager

    We are looking for a dedicated service delivery Head to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.

    The main tasks of a service delivery Head would include managing projects, tracking service metrics, managing budgets, and leading the service delivery team. The resource should have experience in handling a multimillion project portfolio with complete understanding of project delivery including risk estimation, budgeting, SOW etc

    Main Responsibilities

    · Exp in Application management, Program/Project plan, Test Plan/Strategy, Estimations, Quality Plan and Measurement, Risk Management, Process and Performance Optimization.

    · Exp in Travel/Airline domain would be an added advantage.

    · Identifying customer needs and overseeing service delivery within the business context.

    · Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

    · Managing finances and budgets.

    · Technical Proficiency in Web Services like: NET, JAVA Servlet/Script, CRM-Oracle Sales Cloud etc

    · Determining ways to reduce costs without sacrificing customer satisfaction.

    · Assessing customer feedback and using your creativity to establish, improve, and refine services.

    · Remaining organized and meeting deadlines.

    · Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

    Service Delivery Manager Requirements:

    · A bachelor's degree in a business-related field.

    · Experience in customer service, leadership, and logistics may be advantageous.

    · Good computer skills and the ability to use business support software.

    · Strong customer service, project management, and quality control skills.

    · Good resource planning skills.

    · Excellent leadership and customer service skills.

    · Strong teamwork skills and attention to detail.

    Interested Candidates Please share profiles at

    IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.

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