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    Customer Care Executive - Bengaluru, India - I Learn Future

    I Learn Future
    I Learn Future Bengaluru, India

    6 days ago

    Default job background
    Full time
    Description

    Tasks and Responsibilities

    Contact businesses or private individuals by phone

    Deliver prepared sales scripts to persuade potential customers to purchase a product or

    service or make a donation

    Describe products and services

    Respond to questions

    Identify and overcome objections

    Take the customer through the sales process

    Obtain customer information

    Obtain possible customer leads

    Maintain customer/potential customer data bases

    Follow up on initial contacts

    Complete records of telephonic interactions, orders and accounts

    General Purpose :

    Answer incoming calls from customers to take orders, answer inquiries and questions, handle

    complaints, troubleshoot problems and provide information. Main Job Tasks,

    Duties and Responsibilities

    Answer calls and respond to emails

    Handle customer inquiries both over the phone and by email

    Research required information using available resources

    Manage and resolve customer complaints

    Provide customers with product and service information

    Enter new customer information into system

    Update existing customer information

    Process orders, forms and applications

    Identify and escalate priority issues

    Route calls to appropriate resource

    Follow up customer calls where necessary

    Document all call information according to standard operating procedures

    Complete call logs

    Produce call reports Key Competencies and Skills

    Verbal and written communication skills

    Listening skills

    Problem analysis and problem solving

    Customer service orientation

    Organizational skills

    Attention to detail

    Judgment

    Adaptability

    Team work

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