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    Service Manager - Chennai, India - Suba Solutions Private Limited

    Suba Solutions Private Limited
    Suba Solutions Private Limited Chennai, India

    2 days ago

    Default job background
    Full time
    Description

    Company Overview

    Suba Solutions Private Limited is a leading provider of imported solutions for a wide variety of post-press operations. We have partnered with top manufacturers from around the world to offer high-performance yet fairly priced machines for various print finishing applications. With a strong commitment to customer satisfaction, we strive to deliver innovative solutions and exceptional service to our clients.

    Job Overview

    We are seeking a Service Manager to oversee the post-sales service and support operations of our company. As a Service Manager, you will be responsible for ensuring customer satisfaction, managing a team of service technicians, and maximizing the efficiency and effectiveness of our service department. This is a full-time position based in Chennai, Tamil Nadu, India, and the ideal candidate will have at least 10 years of experience in a similar role.

    Qualifications and Skills

    • More than 10 years of experience in a service management role, preferably in the printing or post-press industry
    • Proven track record of successfully managing and leading a team
    • Strong technical knowledge and troubleshooting skills
    • Exceptional communication and interpersonal skills
    • Ability to build and maintain positive relationships with customers and internal stakeholders
    • Excellent problem-solving and decision-making abilities
    • Knowledge of service management software and tools
    • Experience in training and mentoring service technicians
    • Sales and customer service orientation
    • Ability to work independently and handle multiple priorities
    • Bachelor's degree in a relevant field (e.g., engineering, business administration) is preferred

    Roles and Responsibilities

    • Manage and supervise a team of service technicians to ensure prompt and efficient resolution of customer issues
    • Develop and maintain service policies, procedures, and standards to ensure consistent delivery of high-quality service
    • Collaborate with the sales team to optimize customer satisfaction and identify opportunities for service contract renewals and upgrades
    • Monitor and analyze service department performance metrics, including customer satisfaction ratings, response times, and resolution rates
    • Provide technical support and training to service technicians and customers as needed
    • Ensure compliance with all relevant regulations, safety protocols, and industry best practices
    • Manage and prioritize service requests and allocate resources accordingly
    • Identify and implement process improvements to enhance service department efficiency and effectiveness
    • Conduct regular performance evaluations and provide feedback, coaching, and support to the service team
    • Collaborate with other departments, such as sales, engineering, and product management, to address customer issues and improve product performance
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