Jobs

    Online Platform Activation - Mumbai Suburban, India - MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED

    MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED
    MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED Mumbai Suburban, India

    Found in: Talent IN C2 - 2 hours ago

    Moneylicious Investments And Consulting Services Private Limited background
    Full time
    Description

    One of the Largest Broking Houses in India is hiring - Client Activation - Assistant Manager

    Reporting to: Executive Vice President

    Support Region teams / BP to increase the adoption of Online Platform (Mobile App / Web)

    Manage the activities through SPOC / digital communication, Training & Support

    Co-ordinations with SPOCs and monitoring their performance in terms of online user activation & contribution.

    Training arranged across all India Branches/BP Team through Zoom & Concall (Dealer, BM & RM)

    Monitoring QRC report / Guidance Call, and according to plan training and guidance to SPOCs. Try to reduce query/issues

    Route cause analysis of repeated query /issues received at the online support desk and providing permanent solutions for the same

    Regular Competitor's Feature analysis

    Provide various reports to Spocs that will help improve the online platform usage/

    Provide Mobile app feedback /Suggestions received from various verticals


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