- Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in line with agreed service standards.
- Monitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency supporting line management in the implementation of centrally driven changes when required.
- Input in to the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.
- Work alongside the UK operational team to ensure communication and operations are aligned.
- Recognise and analyse trends in problem occurrence and workflow, investigate further when appropriate and implementing changes or co-ordinating support from other parties to resolves matters and minimise the risk of re-occurrences.
- Monitor the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.
- Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.
- Support the team deliverable by undertaking a range of roles and tasks when required.
- Pursue personal development of skills and technical knowledge to adapt to the changing business environment.
- Development of knowledge, competence and skills of self and team.
- Adherence to procedures, policies and Integrated Management System requirements.
- Quality of recommendations for continuous improvement.
- Explain or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.
- Explain the reasoning behind what is being said to ensure understanding and acceptance.
- Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.
- Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.
- Plans, co-ordinates and controls the work and resources of the team.
- Impartially assess the performance of others in accordance with the process, assessing capabilities and potential.
- Give constructive feedback in order to identify individual's development needs.
- Maintain consistency and fairness throughout the process.
- Communicate and explain change effectively.
- Plan and implement changes gaining commitment and understanding, minimising disruption to our service.
- Has a very good understanding of the Group's overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.
- Able to assess the impact of change on products, systems, processes and people.
- Develop and maintain relationships with key contact in all relevant areas.
- Has a good understanding of the business environment in which Equiniti operates and of industry best practice.
- Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti's business and overall aims, including relevant IT industry developments.
- Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
- ICSA or IAQ qualification including "Compliance" module (must be achieved within 1 year of appointment).
- Excellent verbal, written, and interpersonal communication skills.
- Advanced Microsoft Office skills including macros and database administration.
- Prior experience in leading a team.
- 31 days + 9 bank holidays (UK)
- Comprehensive Medical Assurance cover
- Two-way cab transport for staff working in UK & US shift
- Maternity leave of 6 months full pay, 10days paid paternity leave
- Accidental & Life cover 3 times of concerned CTC
-
Team Leader
4 days ago
GBH Auto Mechanics Services LLP Bengaluru, India Full timeWe are providing Work from home · Job Description · We're seeking a qualified Team Leader is responsible for developing the sales team, coordinating sales operations and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. The ...
-
Team Leader
1 day ago
Royal Brothers Bengaluru, IndiaRole Description : · Royal Brothers is looking for a full-time Inside Sales Team Lead. · The Inside Sales Team Lead will work on-site in Bengaluru and will be responsible for managing the team's day-to-day activities, ensuring targets are met, and creating a healthy work environm ...
-
Team Leader
7 hours ago
GKN Automotive Bengaluru, India Full timeTeam Leader - Systems Management · At GKN Automotive, we are passionate about building Systems that solves the most complex challenges in the Automotive industry. We've spent more than 20 years at the forefront of innovation, working with most major OEMs to deliver Electronic Co ...
-
Team Leader
4 days ago
Zypp Electric Bengaluru, India Full timeHIRING ALERT* · Exciting Opportunity for a Team Leader - Rider Recruitment Bangalore · Are you a results-driven leader with a knack for building high-performing teams? We are thrilled to announce that we are looking for a talented Team Leader to join us and lead our Rider Recrui ...
-
Team Leader
2 days ago
TE Connectivity Bangalore, IndiaAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. · Job Overview · TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, ...
-
Team Leader
3 hours ago
TE Connectivity Bengaluru, IndiaAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. · Job Overview · TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or servic ...
-
Team Leader
1 day ago
Lilly Bengaluru, India Full timeWe're looking for people who are determined to make life better for people around the world. · Team Leader – Global Learning Content Services - Media Design · Position Description: · The purpose of the Manager role is to provide technical leadership, people leadership and strat ...
-
Team Leader
4 days ago
ADABODE Placements & Services Pvt Ltd Bengaluru, India Full timeHiring Immediately · Team Leader · Qualification - 1 to 2 years of experience · Language skills - Excellent communication in English / Hindi & any one regional language.. · Work Location - white field - Bangalore · "Work From Office" · Skills - Co ordination with the sales depa ...
-
Team Leader
7 hours ago
BCD Travel Bangalore, IndiaJob Description · Bring your passion and energy to our growing team. We're hiring · Team Leader · Full Time, Bangalore India · As a Team Leader, you will · Be the first person in the market and really a pioneer. · Expected to provide an exceptional, high-touch service assisti ...
-
Team Leader
4 days ago
SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED Bengaluru, India Full timeHello Folks, · Greetings of the Day · Our growing company is searching for experienced candidates for the position of Team Leaderfor a BPO . To join our growing team, please review below mentioned the list of responsibilities and qualifications. · IT IS WORK FROM OFFICE FROM BA ...
-
Team Leader
4 days ago
Oraiyan Groups Bengaluru, India Full timeQualification: 2ndPUC & Any degree · Years of Experience: 2-4 years · Skills Required: Team management, Good communication, Leadership qualities. · Responsibilities · Create an inspiring team environment with an open communication culture · Set clear team goals · Delegate tasks ...
-
Team leader
2 hours ago
Virtue Infra builders Pvt Ltd Bengaluru, IndiaManaging the day-to-day activities of the team. · Motivating the team to achieve organizational goals. · Developing and implementing a timeline to achieve targets. · Delegating tasks to team members. · Conducting training of team members to maximize their potential. · Empowering ...
-
Team Leader
4 days ago
SLK Bengaluru, IndiaCompany Name: · SLK Software Private Limited About SLK · SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by a ...
-
Team Leader
6 hours ago
SAFFRONCONSULTANCY SERVICES Bengaluru, IndiaResponsible In Managing The Team of 20 to 30 Agents. Setting And Meeting Performance Targets for Accuracy, Efficiency, and Quality Ensuring meeting Clint sSLA. Monitor and Track the performance with respect to SLA s, Client satisfaction. Maintaining Up-to-date Knowledge of Proces ...
-
Team Leader
4 days ago
Azuro Bengaluru, India Full timeAbout Azuro · Azuro, a Square Yards subsidiary, is Indias largest organized rental and property management platform, ensuring smoothest and fastest renting out experience. We provide Home owners and Tenants a complete tech- enabled real estate residential property management solu ...
-
Team Leader
1 day ago
SLK Bengaluru, IndiaCompany Name: · SLK Software Private Limited About SLK · SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by a ...
-
Team Leader
7 hours ago
Hindustan Coca-Cola Beverages Pvt Ltd Bengaluru, India Full timeJob Description · Job Description: · Objective: · • Determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. · • The Record to Report team helps clients and organizations in their operational efficiency and ...
-
Senior Team Leader Team Leader
1 day ago
timesjobs Bengaluru/ Bangalore, India Full timeNurturing of Key Accounts, Project Execution/operations · Presenting Infinios to potential clients through direct communication in face to face meetings, telephone calls and emails · Responsible for your own lead generation and appointment setting · Actively and successfully mana ...
-
Team Leader
2 days ago
Allstate Insurance Company Bangalore, IndiaHiring a Team Leader · The person would be responsible for managing a team of Associate / Sr. Associate, responsible for assisting claims professionals or a Field office by performing analysis or activities related to customer satisfaction, loss, and expense management, or other ...
-
Team Leader
1 day ago
SLK Bengaluru, IndiaCompany Name: · SLK Software Private Limited Full Stack developer: .Net MVC, .Net core, Web API, SQL Server · ...
Team Leader - Bengaluru, India - Equiniti
Description
Management Level
FAbout EQ
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.
EQ India provides Information Technology Services, BPO, Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ. EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai.
Team Leader – Operations
Department: Operations
Reports to : Manager
Business Function
EQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure and service standards under appropriate guidance and direction. The scope of these activities will range across all Equiniti's business lines.
Core Duties and Responsibilities
Competencies and Experience
Desired Skills and Knowledge
Benefits:
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.