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    Customer Specialist - Hyderabad, India - Recro

    Recro
    Recro Hyderabad, India

    Found in: Talent IN 2A C2 - 6 days ago

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    Description

    Job Title: Customer Engagement Specialist

    Location: Hyderabad/Noida/GGN

    Experience: 2-5 years

    We are seeking a dedicated and motivated Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will play a crucial role in ensuring our customers have a positive experience with our products and services. You will provide timely and effective support to address customer inquiries, issues, and requests, ensuring their satisfaction. If you have a passion for technology and helping customers, this is an exciting opportunity to make a difference in our fast-paced, innovative company.

    Responsibilities:

    • Customer Interaction: Respond to customer inquiries and issues through various communication channels, including email, chat, phone, and social media. Provide them with tips on best practices, samples, and hand-hold on the implementation of a solution if needed.
    • Issue Resolution: Troubleshoot and resolve customer problems or technical issues related to the company's products and services. Provide step-by-step instructions and guidance to resolve issues.
    • Issue Escalation: Escalate issues as and when required to the right teams and drive them to closure.
    • Product Knowledge: Develop and maintain in-depth knowledge of the company's products and services to effectively assist customers and answer their questions.
    • Documentation: Contribute to updates of support documentation, including FAQs and knowledge base articles, to assist customers in finding answers to common questions.
    • Training: Stay updated on product updates and new features through training and self-learning.

    Experience Required:

    • 2-5 years of experience in Customer support, and technical support.

    Must-Have Skills:

    • Prior experience in customer support, technical support, or a related role is preferred.
    • Strong communication skills, both written and verbal.
    • Problem-solving skills and the ability to think on your feet.
    • Proficiency in using customer support software and ticketing systems.
    • Knowledge of CRM software – Zendesk, and HubSpot is a plus.
    • Basic understanding of technology and software applications.
    • Empathy and patience when dealing with customer inquiries and issues.

    Other Skills We'd Appreciate:

    • Customer-focused with a strong desire to help and assist.
    • Excellent interpersonal and communication skills.
    • Detail-oriented and highly organized.
    • Ability to work well in a team and independently.
    • Adaptability and ability to work in a fast-paced environment.
    • Strong time management skills.
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