Jobs
>
Pune

    IBA Team Leader - Pune, India - Mphasis

    Mphasis
    Mphasis Pune, India

    1 week ago

    Default job background
    Full time
    Description

    Job Description IBA TL Offshore L5

    Job Summary –

    Team lead will have primary responsibility to deliver the services associated within the scope of agreement

    Years of experience needed –

     5-10+ Insurance Broking Experience

    Technical / Non-Technical Skills:

    Principle Accountabilities

    Operational Excellence

     Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in Insurance Broker Accounting

     Ensure all required parameters for achievement of Service Levels are complied

     Ensure implementation of quality check in place and maintain quality throughout delivery

     Ensure Maximum productivity and cross utilisation of resources

     Manage Escalations and client interactions as and when required

     Responsible for training and knowledge transfer within the business function

    SLAs Management

     Ensure all required parameters for achievement of Service Levels are complied with

     Provide inputs with to the quality and training teams on various aspects to improve productivity

    Employee Engagement

    Set standards for people excellence and create strategies for development of people and process knowledge

    Relationships

    Subordinates

     Day to day interaction with team members to review and provide guidance on exceptions

     Weekly interactions with line management to review BAU

    Others

    Within the company:

     Collaborate with operation managers to identify improvement opportunities and manage escalations

     Participate and proactively contribute to new project related initiatives

     Onboarding new staff (systems, credentials etc)

     Managing attrition

     Separation of staff (Surrender laptops, mobiles, devices, offboarding on systems, Mphasis and Ardonagh)

     Monitoring training

     Managing transport roster

     Team engagement

    Outside the company:

     IB: markets and underwriters, intermediaries like Xchanging.

     Clients and the consumer services

    Person Specifications

    Education

    Essential : Graduate/Post Graduate

    Training

    Essential:

    Desirable: Leadership Skills Development

    Experience

    Essential:

     Credit Control & Aged Debt Management

     Cash Allocation

     Payment Requisition

     Rendering Statements

     Account Reconciliation

    Desirable:

     PPW & PPC

     Bureau (Xchanging) & Non-Bureau Processing

     Client Money Calculation & Reporting

     Regulatory Compliance: CASS 5 Rules

     KPI Reporting and Monitoring

    Knowledge Essential:

    fundamentals of operations management, Insurance Broker Accounting Desirable: Premium Processing

    Skills & Abilities

    Essential:

     Exceptional communication skills

     Attention to detail

     Analytical and Problem-Solving Skills

     Planning and Organizing

     Resource Management

     Leadership Qualities and Effective Team management team

     Ability to mentor and motivate others

     Relevant skills and experiences are demonstrated in London Specialty general insurance domain

    Certifications Needed:

    ACII/CII/ London Market certifications would be an added advantage

  • Finagal Multiserve LLP

    Team Leader

    1 week ago

    Finagal Multiserve LLP Pune, India

    A team leader's main responsibilities include: · - Organizing work · - Communicating goals · - Connecting work to context · - Delegating tasks · - Leading by example · - Allocating and managing resources · - Problem solving · - Managing project progress · - Reporting progress to ...

  • MICHELIN

    Team Leader

    6 days ago

    MICHELIN Pune, India

    Team Leader · KEY EXPECTED ACHIEVEMENTS · Team Performance · • Demonstrates daily application of Agile & Lean values such as cooperation, transparency, courage and humility to promote teamwork. · • Reflects continuously on how to become more efficient, then develops and adjusts ...

  • 2coms

    Team Leader

    1 week ago

    2coms Pune, India

    Job Description · About Client · Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digita ...

  • 2coms

    Team Leader

    4 days ago

    2coms Pune, India

    About Client · Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digital transformation, ...

  • Hyatt Corporation

    Team Leader

    1 week ago

    Hyatt Corporation Pune, India Full time

    Team Leader - Stewarding · Hyatt Regency Hyatt Regency Pune IN - MH - PuneCulinaryEntry Level ManagerFull-timeReq ID: PUN001770Local Summary · You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategie ...

  • iServe Financial

    Team Leader

    1 week ago

    iServe Financial Pune, India Full time

    Apply for Team Leader, Career Progress Consultants in Pune for 0 - 3 Year of Experience on ...

  • Tenneco

    Team Leader

    1 week ago

    Tenneco Pune, India

    Job title: Production Line Leader · Job function and sub function: Production /CTOH · Preparing work schedules and assigning workers production line tasks. Evaluating incoming orders and setting up the production line accordingly. Optimizing production line efficiency by monitori ...

  • Etraveli AB

    Team Leader

    6 days ago

    Etraveli AB Pune, India Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold con ...

  • METRO/MAKRO

    Team Leader

    1 week ago

    METRO/MAKRO Pune, India Full time

    Company Description · Metro Global Solution Center (MGSC) is internal solution partner for METRO, a € Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Se ...

  • Omni Recruit Private Limited

    Team Leader

    5 days ago

    Omni Recruit Private Limited Pune, India Full time

    About the Opportunity · We're looking for highly experienced software engineers to join our team. You will contribute to the design, delivery and support of features in a highly concurrent, multi-tenant contact center platform that handles real-time omni-channel communications a ...

  • Etraveli Group

    Team Leader

    6 days ago

    Etraveli Group Pune, India Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold con ...

  • ARaymond Network

    Team Leader

    6 days ago

    ARaymond Network Pune, India Permanent contract

    At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. · Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation – including ...

  • Little italy

    Team leader

    1 week ago

    Little italy Pune, India

    To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills. · Responsibilities: · Create and apply a marketing strategy to ...

  • Allstate Benefits

    Team Leader

    1 day ago

    Allstate Benefits Pune, India

    Job Responsibilities · Job Responsibilities: · Driving 100% audit completion as per required sample size. · Monitoring the team performance and cultivating continuous improvement in the process · Design and deploy Quality Assurance Framework for new transitions · Facilitate lean ...

  • SLK

    Team Leader

    6 days ago

    SLK Pune, India

    Company Name: · SLK Software Private Limited Experience: 5+ years · Location: Pune · Skills: · Angular, Ionic, HTML5, CSS, Docker, Node, NestJS, Express, npm, Communication with RESTful web services from JavaScript. · ...

  • D Source

    Team Leader

    5 days ago

    D Source Nagar, Pune, India Full time

    Qualification · EducationSpecialisationDetailsGraduateB.AGraduateB.ComGraduateB.ScAny Graduate will be preffered.Job DescriptionVacancyUploadedOn:18/01/23 · VacancyUploadedBy Divya · =============================================== · Responsibilities: · Managing the day-to-day act ...

  • Allstate Insurance Company

    Team Leader

    1 day ago

    Allstate Insurance Company Pune, India

    Job Responsibilities · Key Responsibilities · Customer Service · • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met · • Manages, researches, ...

  • Wipro

    Team Leader

    6 days ago

    Wipro Pune, India Full time

    Role Purpose · The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at ...

  • Calibehr Business Support Services Pvt Ltd

    Team Leader Team Lead

    1 week ago

    Calibehr Business Support Services Pvt Ltd Pune, India Full time

    Apply for Team Leader,Team Lead, Calibehr Business Support Services Pvt Ltd in Pune ,Kolhapur ,Nasik ,Sangli ,Satara for 0 - 3 Year of Experience on ...

  • timesjobs

    Team Leader Team Lead

    1 week ago

    timesjobs Pune, India Full time

    A Relationship Manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints. They possess excellent communication and problem-solving skills and work closely with sales ...