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    Offshore Development Centre Head - Bangalore, India - iimjobs

    iimjobs
    iimjobs Bangalore, India

    Found in: beBee S2 IN - 5 days ago

    Iimjobs background
    Full time
    Description
    Offshore Development Centre Head for Automotive Client


    About the Position:


    We are looking for a dynamic leader to head our Offshore Development Centre for a combination of services (e.g., Cloud, Infra, Application Development, Customer Experience, .) in Bengaluru and managing all aspects of Project deliverables, Customer and Stakeholder service, and Operations.


    What you will do:

    • You will lead the strategic design, acquisition, management and implementation of enterprisewide application development, cloud services, Infra services, customer experience solutions and digital/mobile technology solutions under the ODC framework
    • Deliver projects on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project deadlines.
    • Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices.
    • This includes successful organizational design, hiring & managing talent, performance and compensation management, training & developing team capabilities and growing individual skillsets.
    • Oversee the management of operations, deliverables to have better efficacy.
    • Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
    • Deliver consistently high customer satisfaction, measured through formal and informal feedback.
    • Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
    • Enhance the workplace through leadership, employee engagement and personnel development.
    • Work with business partners to accurately forecast and support business growth strategies.
    • Work with Service Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

    Qualifications required for your success:

    • A minimum of 2025 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be addon advantage
    • The ideal candidate should have done his engineering from a premium institute
    • Project Management Qualifications (PMP, Agile and relevant Certifications, etc.)
    • Experience in establishing and maturing a ODC from the beginning to at least 500 strong team, with combination of services (e.g., Cloud, Infra, Application development, Customer Experience)
    years of professional experience in managing all aspects (Delivery & operations) of an ODC

    • Ability to clearly craft, communicates, measure, and manage expectations of all relevant stakeholders.
    • Excellent verbal and written communication skills with the ability to build strong interpersonal relationships
    • Excellent team development and management skills
    • Project Management experience required
    • Agile method preferred
    • Demonstrated record of success in a goaloriented, highly accountable, agile environment
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