Jobs
>
Bengaluru

    Installation and Customer Service Representative - Bengaluru, India - MathWorks

    MathWorks
    MathWorks Bengaluru, India

    Found in: Talent IN C2 - 4 days ago

    Default job background
    Description

    Job Summary

    • Job: 32296-DDAS
    • Location:
    • Department:

    As an Installation and Customer Service Representative, you will be required to understand and perform all aspects of Installation and Licensing Support, related to the normal day to day requests of MathWorks customers via phones, email, and the web. Majority of your time will be spent servicing both internal and external customer requests via the phone, mail, and the web. Must be resourceful, display excellent decision-making, problem-solving, conflict resolution skills, and show a proper amount of empathy for our customers. Teaming skills such as the ability to work with others, identifying and implementing suggestions for improvement, and actively participating in team meetings is also required. Must also be a champion for our customers.

    Responsibilities

    You must have working knowledge of Windows, Linux, and Mac operating systems and the aptitude to learn our software license manager (FlexNet) and licensing model. Daily responsibilities will include (but not limited to):

    • Troubleshooting customers' installation and activation issues
    • Troubleshooting configuration and license management issues
    • Troubleshooting network related issues with the product
    • Explaining software licensing model
    • Resolving customer account and contact issue
    • Assisting with order related issues (status, invoice, etc...)

    You will also work with others at the MathWorks to solve customer problems and play a key role in advising and implementing changes to our license model and installation process.

    Minimum Qualifications

    • A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.

    Additional Qualifications

    • Bachelors Degree in IT or Computer Science is preferred
    • 6-12 months of IT/IS experience, with a focus on helping customers via phone and email
    • Working knowledge of Windows, Linux, Mac, Networking, and knowledge of License Management
    • Previous experience working with a CRM system (preferably Salesforce)
    • Fluent English-spoken and written. Knowledge of Hindi and another local language would be a strong plus
    • Demonstrated problem solving skills
    • Strong verbal and written communication skills
    • Strong organizational skills
    • Excellent judgment and decision making skills
    • Demonstrate strong follow-through aptitude
    • Ability to identify and implement process and policy improvements
    • Professional phone manner
    • Professional and positive attitude
    • Ability to work in a dynamic, collaborative team environment
    • Consistent attention to detail

    In addition to the above duties and responsibilities, the job holder is required to perform other duties assigned by their manager from time to time.

  • Adecco

    Customer Service Representative

    Found in: Talent IN 2A C2 - 1 day ago

    Adecco Bengaluru, India

    Player Services Representative · Role type - Contractual role · Location - Bangalore · Payroll - Adecco · Player Services Representative is responsible for priority handling of our players, as well as improving customer satisfaction and retention of all players by ensuring our c ...

  • MSI Services Pvt Ltd

    Customer Service Representative

    Found in: Talent IN 2A C2 - 4 days ago

    MSI Services Pvt Ltd Bengaluru, India

    Summary: A customer service representative supports customers by providing helpful information and answering questions. They are the front line of support for customers and US stakeholders and they help ensure that customers are satisfied with products and services. · To perform ...

  • Allegis Global Solutions

    Customer Service Representative

    Found in: Talent IN 2A C2 - 2 days ago

    Allegis Global Solutions Bengaluru, India

    We are hiring for International Voice Process of a Global Banking & Financial Services at Bangalore · Skills and Qualification · Excellent communication skills · Experience 0-9 Years · Empathy and patience when dealing with customers · Strong interpersonal skills and ability to w ...

  • Scopely

    Player Services Representative

    Found in: Talent IN C2 - 4 days ago

    Scopely Bengaluru, India Full time

    Description · Scopely is looking for a Player Services Representative to join our Tripeaks team in Bangalore as a full time employee At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented collea ...

  • Coreimpaqt-s

    Customer Service Representative

    Found in: Talent IN C2 - 45 minutes ago

    Coreimpaqt-s Bengaluru, India Full time

    Hiring Customer Service Representative for Leading BPO · Location : Bellundur , Bangalore · Experience : Freshers to 2 yrs of experience in International voice process · Skillset: Excellent Communication , Pronouniciation , Accent , No grammatical errors , NO MTI , No Stammering ...

  • MSI Services Pvt Ltd

    Customer Service Representative

    Found in: Talent IN 2A C2 - 1 day ago

    MSI Services Pvt Ltd Bengaluru, India

    Summary: · A customer service representative supports customers by providing helpful information and answering questions. They are the front line of support for customers and US stakeholders and they help ensure that customers are satisfied with products and services. · To perfor ...

  • Clean Harbors

    Customer Service Representative

    Found in: Talent IN 2A C2 - 1 day ago

    Clean Harbors Bengaluru, India

    Job Title: Customer Success Associate · Work Location: Hebbal, Bengaluru · Shift Timings: 6 pm - 3 am / 8 pm - 5 am · The Customer Success Associate will be the primary point of contact for our customers. Through the interactions, they will help our customers see the value in our ...

  • Lumen Technologies

    Customer Service Representative

    Found in: Talent IN 2A C2 - 22 hours ago

    Lumen Technologies Bengaluru, India

    Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the ...

  • Lumen Technologies

    Customer Service Representative

    Found in: Talent IN 2A C2 - 4 days ago

    Lumen Technologies Bengaluru, India

    As a Customer Associate at Lumen, you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company. The pos ...

  • Ez 4 Business Solutions

    Customer Service Representative

    Found in: Talent IN C2 - 46 minutes ago

    Ez 4 Business Solutions Bengaluru, India Full time

    Company Overview · Ez 4 Business Solution is a new generation recruitment consultancy firm that provides end-to-end recruitment assistance. Our goal is to match the right set of skills to drive business efficiency for our clients. With a team of 2-10 employees, we have successful ...

  • iEnergizer

    Customer Service Representative

    Found in: Talent IN 2A C2 - 4 days ago

    iEnergizer Bengaluru, India

    HIRING OPEN FOR OUR OFFICE LOCATION IN BANGALURU. · We are hiring for our International Voice & Chat Customer Service Excellent Verbal and Written Communications Skills · Fresher / Experience in customer Support can apply. · Undergraduate/Graduate & Post graduate can apply. · Exc ...

  • Gaffaw India

    Customer Service Representative

    Found in: Talent IN C2 - 5 days ago

    Gaffaw India Bengaluru, India Full time

    We are seeking an enthusiastic and results-driven Outbound Customer Support Representative to join our dynamic team. In this role, you will be responsible for making outbound calls to clients and Build relationships. The ideal candidate should possess excellent communication skil ...

  • S2A Online

    Customer Service Representative

    Found in: Talent IN C2 - 46 minutes ago

    S2A Online Bengaluru, India Full time

    Company Overview · S2A Online is a leading IT staffing and recruitment company with employees. We specialize in providing top-quality IT services and IT consulting to businesses worldwide. With our headquarters in Bangalore, we are at the forefront of the booming IT industry in I ...

  • Gama Advisory Services LLP

    Customer Service Representative

    Found in: Talent IN C2 - 3 days ago

    Gama Advisory Services LLP Bengaluru, India

    We are searching for a polite professionalCustomer Service Representative for a MNC to represent our clientsby providing remarkable service to their customers via phone/chat.They would handle inbound/outbound o calls or chats and should seekto create a positive experience for eac ...

  • F3403 FTAM (India) Pvt Ltd, Bangalore Branch

    TA Service Representative

    Found in: Talent IN C2 - 5 days ago

    F3403 FTAM (India) Pvt Ltd, Bangalore Branch Bengaluru, India Full time

    At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make p ...

  • Conneqt Business Solutions

    Customer Service Representative

    Found in: Talent IN C2 - 45 minutes ago

    Conneqt Business Solutions Bengaluru, India Full time

    BPO Direct company Voice process Inbound English and Hindi and Any for Silkboard · Job Opening in BPO customer support job · Qualification Any graduate · Languages English and Hindi / Kannada / Malayalam / Tamil · Salary 16 to 19k CTC · Experience Min Fresher to 2 year · Shift Ro ...

  • Mind Click

    Customer Service Representative

    Found in: Talent IN C2 - 46 minutes ago

    Mind Click Bengaluru, India Full time

    Company Overview · Mind Click is a renowned HR and Corporate Gifting company located in Bangalore, India. Our team of expert consultants is dedicated towards leveraging the business potential of our clients by offering strategic HR services. We specialize in permanent employment, ...

  • Genixo Info Solutions Pvt. Ltd.

    Customer Service Representative

    Found in: Talent IN C2 - 46 minutes ago

    Genixo Info Solutions Pvt. Ltd. Bengaluru, India Full time

    Contacting the students and enquiring whether they are looking for admission assistance · Should upload the status of each lead in the CRM · Must be capable to convert negative leads to positive · Should be energetic, confident and dedicated at work · Focused on work with good et ...

  • JobeeStaan Placement Services

    Customer Service Representative

    Found in: Talent IN C2 - 5 days ago

    JobeeStaan Placement Services Bengaluru, India Full time

    HYBRID WORK MODEL BENGALURU CANDIDATES ONLY · Applications will be accepted ONLY from Candidates residing in Bengaluru · Position: Customer Experience Executive (Customer Service - Inbound Voice) - Blended Process voice/emails/chats You will have to handle ALL of these. · Budget ...

  • DIGISTART

    Client Services Representative

    Found in: Talent IN C2 - 45 minutes ago

    DIGISTART Bengaluru, India InternshipSHIP

    Selected Intern day to day task includes: · Managing client inquiries via phone, email, online, or in person. · Directing client complaints or complex queries to relevant departments in a timely manner. · Providing clients with technical assistance on services · work as a mediato ...