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Noida

    Deputy Manager - Noida, India - WNS

    WNS
    WNS Noida, India

    4 days ago

    WNS background
    Upper Management / Consulting
    Description

    Job Description


    • Analyze existing training courses and standardize all training with particular focus on new hire training and on job training


    • Develop a training database and ensure compliance with all training requirements


    • Explore and introduce new training methodologies


    • Lead and transition TTTs with complete end-to-end ownership


    • Assist in developing and introduce quality assurance standards


    • Accomplish quality assurance objectives by monitoring/reviewing quality trends


    • Create quality action plans and track their progress to ensure constant quality improvement


    • Identify areas of development and improvement and take actions to support business KPIs


    • Prepare quality summary by analyzing internal and external quality reports to highlight performance gaps


    • Conduct need based refresher trainings based on training need analysis and change in process/policy

    Qualifications


    • Minimum 7 plus years of total experience


    • Minimum 3 years of experience in Quality, Training management is an added advantage


    • Proficiency in verbal and written communication


    • Highly skilled at Quality and Training delivery planning and execution

    Should be flexible to work in US shift hours

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