Customer Service - Gurugram, India - NatWest Group

NatWest Group Gurugram, India

Found in: beBee S2 IN - 3 days ago

Full time

Description

Join us as a Customer Service & Operations Analyst

If you're looking out to start your career in the corporate world, then this could be just the opportunity you're looking for

We're looking for graduates from 2019 or earlier batches to join us to make a positive impact to our customers and colleagues

We'll support your learning journey and provide relevant trainings to ensure you actively participate in initiatives to improve customer service, processes and procedures to deliver successful customer and business outcomes

We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there's a place for you with us

What you'll do

In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You'll also be:

Identifying barriers to performance and coordinating improvements to enhance our efficiency

Working closely with operational centres, providing coaching and support to increase efficiency and knowledge

Keeping accurate records of day to day operations, logging incidents and identifying trends

Reviewing manual or ineffective processes which could be automated or enhanced

Maintaining a focus on improving our customer service and experiences

The skills you'll need

This is an opportunity for graduates of any stream, from 2019 or earlier batches. You should have no prior work experience and should be below the retirement age of 60. To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You'll also need:

Experience of analysing and using performance data

The ability to convey information in a simple and understandable way

An understanding of contact centre operations and performance metrics

Microsoft Office skills, including PowerPoint, Excel and Word

Customer Service

Found in: beBee S2 IN - 3 days ago

NatWest Group Gurugram, India Full time

Join us as a Customer Service & Operations Unit Leader in Anti-Money Laundering · In this high-profile role, we'll look to you to make sure your unit is efficiently planned and operating at its optimum capacity · You'll be specialising in anti-money laundering (AML) to manage rel ...
Customer Service

Found in: beBee S2 IN - 1 day ago

NatWest Group Gurugram, India Full time

Join us as a Customer Service & Operations Analyst · This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes · You'll be actively participating in initiatives to improve customer service, processes ...
Customer Service

Found in: beBee S2 IN - 16 hours ago

NatWest Group Gurugram, India Full time

Join us as a Customer Service & Operations Analyst · This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes · You'll be actively participating in initiatives to improve customer service, processes ...
Customer Service

Found in: beBee S2 IN - 3 days ago

NatWest Group Gurugram, India Full time

Join us as a Customer Service & Operations Analyst · In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs · You'll be liaising with customers and businesses to accurately collect informat ...
Customer Service

Found in: beBee S2 IN - 3 days ago

NatWest Group Gurugram, India Full time

Join us as a Customer Service & Operations Unit Leader · If you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholders · In this high profile role, we'll look to you to create a ...
Customer Service

Found in: beBee S2 IN - 4 days ago

NatWest Digital X Gurugram, India Full time

Join us as a Customer Service & Operations Function Leader · If you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholders · You'll lead a function to achieve their KPIs and SLAs ...
Customer Service Executive

Found in: Talent IN 2A C2 - 20 hours ago

Genpact Gurugram, India

Inviting talent for the "Customer Service- Voice" openings in · hashtag#Gurgaon · Skills: Customer Service Excellent comms skills · Qualification: Any experience · Experience : 0 to 5 Years · Shifts : Rotational shifts · Venue - Genpact ,Sec-18, Plot 22A&B, Gurgaon · Date- 27t ...
Customer Service and Sales

Found in: Talent IN 2A C2 - 3 days ago

CARS24 Australia Gurugram, India

Contact Centre Specialist · About The Role · Do you love delighting customers? Join our founding team that will change the ways cars are bought and sold in Australia · As a Contact Centre Customer Service your biggest job will be to delight and amaze our customers when you are re ...
Customer Service Representative

Found in: Talent IN 2A C2 - 19 hours ago

WNS Gurugram, India

Dear · Greetings from WNS · We are organizing an Hiring Event for " Voice Profile (Customer Service)". · Job Details – · Handle customers over voice for the queries related to travel · Updating all relevant systems providing appropriate notes when required · Liase with all releva ...
Customer Service Coordinator

Found in: Talent IN 2A C2 - 2 days ago

TrueBlue Inc. Gurugram, India

Hiring for International Customer Service Process || Night Shift || 5 Days working · Interested candidate kindly contact and send updated resume - · Subhanshu Khanna · Company- Trueblue India · Position- International Customer Service / Recruiting Coordinator · Location- Gurgao ...
customer service executive

Found in: Talent IN C2 - 5 days ago

HireBloc Ventures Pvt Ltd Gurugram, India Full time

Company Overview · HireBloc Ventures Pvt Ltd is a leading recruitment agency and staffing company in the industry. With over 11-50 employees, we specialize in connecting qualified candidates with top-notch employers. Visit our website at to learn more. · Job Overview · We are se ...
Customer Service Officer

Found in: Talent IN C2 - 4 days ago

DBS Bank Gurugram, India

Customer Service Officer-(WD55574) Job Purpose · •Execute all aspects related to branch operations in a timely and effective manner · •Ensure effective customer service · Achieve own targets and support the achievement of the branch target through effective upselling and cross- ...
Customer Service Associate

Found in: Talent IN 2 C2 - 4 days ago

eTeam Gurugram, India

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by commun ...
Customer Service Representative

Found in: Talent IN C2 - 4 days ago

Foundever Gurgaon, India

Apply today · Customer Service Representative - India - Gurgaon · Req ID#: Gurgaon, India, IN · Customer Service Representative - India - Gurgaon · Customer Service About Us · Sitel India Pvt Ltd · SITEL is; · * World€TMs Leading BPO. · * Handle 3 million contacts every day. ...
Customer Service Representative

Found in: Talent IN C2 - 5 days ago

Foundever Gurgaon, India

Apply today · Customer Service Representative - India - Gurgaon · Req ID#: Gurgaon, India, IN · Customer Service Representative - India - Gurgaon · Customer Service About Us · Sitel India Pvt Ltd · SITEL is; · * World€TMs Leading BPO. · * Handle 3 million contacts every day. ...
Customer Service Executive

Found in: Talent IN C2 - 3 days ago

Integrated Language Solutions Gurugram, India

The Main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner. In ...
Customer Service Admin

Found in: Talent IN C2 - 1 day ago

Agilent Gurugram, India Full time

Description · Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answ ...
Associate - Customer Service

Found in: beBee S2 IN - 1 day ago

Alight Gurgaon, India OTHER

Our story · At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." · Our Values: · Champion People – be empathetic and help create a plac ...
Customer Service Agent

Found in: Talent IN C2 - 2 days ago

OnlineInfatuation Gurugram, India

Position:Customer Service Agents (Inboundprocess) · Location:Gurgaon sec 18(onsite) · Salary:INR(in hand) · Educationqualification:Graduates · Experience:Freshers &experienced · Role &responsibilities: · Maintaininga positive empathetic and professional attitude toward customers ...
Customer Service Executive

Found in: Talent IN C2 - 4 days ago

knotify Gurugram, India Full time

Roles and Responsibilities - · Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution · Responses- Maintaining a fast response time and great quality over all modes of customer c ...

Customer Service - Gurugram, India - NatWest Group

Description

What you'll do

The skills you'll need