- Serve as the main point of contact for customers, providing timely and professional assistance via various communication channels (phone, email, chat, etc.).
- Address customer inquiries, technical issues, and concerns promptly and effectively, ensuring a high level of customer satisfaction.
- Troubleshoot software-related problems and provide step-by-step guidance to customers, both technical and non-technical.
- Collaborate with internal teams, including development and quality assurance, to escalate and resolve complex customer issues.
- Document and maintain accurate records of customer interactions, inquiries, and resolutions in a CRM or support ticketing system.
- Proactively follow up with customers to ensure their issues are resolved and maintain a positive customer experience.
- Stay up-to-date with product knowledge and updates to effectively assist customers and provide accurate information.
- Identify recurring customer issues or patterns and provide feedback to the product development team for product improvement.
- Assist in the creation and maintenance of customer support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Continuously seek opportunities to improve customer support processes and suggest enhancements to increase efficiency and effectiveness.
- Collaborate with team members and contribute to a positive and collaborative work environment.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Proven experience in a customer service or technical support role, preferably in a software or technology company.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical customers.
- Strong problem-solving and troubleshooting abilities with keen attention to detail.
- Familiarity with software applications, operating systems, and technology concepts.
- Ability to handle multiple customer inquiries simultaneously while maintaining a high level of professionalism and efficiency.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Patience, empathy, and a customer-centric mindset to ensure customer satisfaction.
- Strong organizational skills and the ability to prioritize and manage time effectively.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- Collaborative team player with the ability to work independently and take ownership of customer issues.
-
IT Support Specialist
5 days ago
Info Origin Inc Bangalore, India permanentResponsibilities : · - Provide comprehensive IT support to internal users, resolving network connectivity issues (LAN & WAN), hardware malfunctions, software problems, and other user-related IT challenges. · - Manage user lifecycles, including setting up and deploying computers f ...
-
Support Specialist I
4 days ago
Vimeo Bengaluru, IndiaAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. · What you'll do: · Efficiently handle a variety of customer queries, p ...
-
L1 Support Specialist
1 day ago
Deluxe Bengaluru, IndiaAbout us: · The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences t ...
-
Technical Support Specialist
12 hours ago
OnSolve Bengaluru, India Full timeTechnical Support Specialist – Level 1 assists end-user customers with products and services by providing exceptional customer service (domestically and/or internationally) in an inbound technical support Environment. Leverage product knowledge to assist customers and troubleshoo ...
-
Support and Services Specialist
8 hours ago
GN Group Bengaluru, India Full timeWould you like the opportunity to work closely with high-performing teams in India ? · Do you thrive in an environment which values autonomy, ownership and creativity ? · Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As pa ...
-
Software Support Specialist
4 days ago
Kardex Bengaluru, IndiaKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such a ...
-
Support and Services Specialist
4 days ago
GN Group Bengaluru, IndiaWould you like the opportunity to work closely with high-performing teams in India · ?Do you thrive in an environment which values autonomy, ownership and creativity · ?Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part o ...
-
Technology Support Specialist
8 hours ago
Infosys Bengaluru, IndiaJob ID/Reference CodePROGEN-EXTERNAL-175939Work Experience 2-4 YearsJob TitleTechnology Support Specialist Responsibilities Technology Skill: · •All positions are JL3A · •All positions require talents working in shifts · •Project level experience should be minimum 2+ Years on re ...
-
Desktop Support Specialist
4 days ago
Tranzeal Incorporated Bengaluru, IndiaJob Title: Desktop Support Specialist IILocation:Bangalore, KA12+ Months Contract role · Duties:Provide IT procurement, configuration and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and general IT har ...
-
Product Support Specialist
4 days ago
Scrut Automation Bengaluru, IndiaAbout the Job,The product Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by a Product Support Manager and will follow through until the case has been closed or reassigned to another individual ...
-
Concierge Support Specialist
4 days ago
Consilio LLC Bengaluru, IndiaOverview · About the CompanyConsilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions fo ...
-
ISMS Support Specialist
7 hours ago
ZEISS India Bengaluru, IndiaJob Purpose : · This position will assist the Local Information Security Officer (Local ISO) and work closely with Global Product Security Team. · This position will develop, implement, and maintain the company's Information Security policies, procedures, controls and will suppor ...
-
Technical Support Specialist
8 hours ago
Motorola Solutions Bengaluru, India Full timeJob Description · Reporting to a Technical Support Team Lead or Manager, Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role is defined by a strong customer-first mentality, a th ...
-
Business Support Specialist
5 days ago
Equinix Bangalore, India Full timeWho are we? · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organization ...
-
Business Support Specialist
8 hours ago
State Street Bengaluru, India Full timeJob Description · Who we are looking for · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · We are looking for a Business Support Specialist to support our 1st Level Business Support Team.What you will be responsible forAs a Bu ...
-
Technical Support Specialist
4 days ago
Celeros Flow Technology Bengaluru, IndiaJob SummaryThe Service Desk Specialist is responsible for managing the lifecycle, troubleshooting and resolution of incidents and requests for all our global business PC based applications and technologies The incumbent will be based at Bangalore and part of our global IT team. · ...
-
Platform Support Specialist
4 days ago
ZeroFOX Bengaluru, IndiaOPPORTUNITY OVERVIEW · seeks a multi-talented, quick-thinking, energetic, and client-focused Platform Support Specialist Team Lead to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting t ...
-
Technical Support Specialist
8 hours ago
Autodesk Bengaluru, IndiaPosition Overview · We are hiring a Technical Support Specialist for AMER shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their AEC & BIM, Autodesk products. Do you enjoy solving problems and helping others? Are you passionate abou ...
-
Business Support Specialist
1 day ago
State Street Bangalore, India OTHERJob DescriptionWho we are looking for · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · What you will be responsible for · As a Bu ...
-
Sales Support Specialist
1 week ago
ABB Bangalore, India OTHERSales Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...
Customer Service Support Specialist - Bengaluru, India - Web Digital Mantra IT Services Pvt Ltd
Description
As a Customer Service Support Specialist at our software company, you will be responsible for providing excellent customer support and ensuring customer satisfaction. You will serve as the primary point of contact for customers, assisting them with inquiries, troubleshooting technical issues, and addressing any concerns. Your strong communication skills, technical knowledge, and customer-centric approach will contribute to the overall success of our customer service operations.
Responsibilities:
Requirements: