- Responding tocustomer inquiries via phone email orchat
- Assisting customers in troubleshootingproduct or service issues
- Providing informationto potential customers about products andservices
- Resolving customer complaints andconflicts
- Documenting customer interactions andtransactions
- Escalating unresolved issues tothe appropriate teams orindividuals
- Maintaining a high level ofprofessionalism and customer serviceetiquette
- Collaborating with other teams toensure seamless customerexperience
- Contributing to the development ofsupport resources and materials
- Participatingin ongoing training and professionaldevelopment
- Identifying and implementingprocess improvements to enhance customersupport
- Meeting and exceeding customersatisfaction goals
- Adhering to company policiesand procedures
- Managing and prioritizingmultiple customer issues effectively
- Adaptingto changing priorities and workdemands
- High school diploma orequivalent
- Prior experience in customer serviceor support role
- Excellent communication skillsboth verbal and written
- Strong problemsolvingabilities
- Ability to remain calm and patientunder pressure
- Empathetic and attentive tocustomer needs
- Proficient in using customersupport software and tools
- Ability to multitaskand prioritize tasks effectively
- Conflictresolution and negotiation skills
- Understandingof customer satisfaction metrics andKPIs
- Flexibility to work in shifts and adapt tochanging schedules
- Ability to workindependently and as part of a team
- Attentionto detail and accuracy in documentation
- Basicknowledge of product and serviceofferings
- Commitment to continuous improvementandlearning
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Customer Support
2 days ago
Lobo Staffing Solutions Mumbai, IndiaAbout Client: - "It is an Indian telecommunications company. It was previously a government · - owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India. · It is the exchange of ...
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Customer Support
2 days ago
AcumenHRconsulting Mumbai, IndiaJob Description · is an emerging company which is in the distribution of sports nutrition supplements on a pan India level through an app · Job Title: Executive - Customer Support · Reporting to: General Manager · Job Location: Mumbai ( Vikroli ) · Key Responsibilities: · - Under ...
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Customer Support
2 days ago
Core Careers Pvt Ltd Mumbai, IndiaProfile - Business Associate manager · Roles and Responsibilities: · Drive the assigned sales target through assigned bank branches · - Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement · - Optimally use available technology ...
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Customer Support
2 days ago
Whiteforce Mumbai, India| **0 - 4 Years**: · - | ** ** · Job ID · **JB_JOB26925** · Description · **Skills**: · Experience requirements · 0 - 4 Years · Company Profile · Contact : Musarrat Jahan · Mobile : +91- · +91-XXXXXXXXXX | ...
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Customer Support
2 days ago
AcumenHRconsulting Mumbai, IndiaJob Description Claris Distribution Pvt Ltd. is an emerging company which is in the distribution of sports nutrition supplements on a pan India level through an app · **Salary**: ₹15, ₹25,000.00 per month · Schedule: · - Day shift · **Language**: · - English (required) · **Speak ...
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Customer Support Officer
1 day ago
AlignTech Mumbai, India**Join a team that is changing millions of lives.** · Transforming smiles, changing lives · At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orth ...
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Customer Support Representative
2 days ago
Outsourced well Mumbai, India**Experience - Freshers can apply** · Job description · **Customer Interaction**: · **Issue Resolution**: · - Effectively address and resolve customer concerns, including order issues, product inquiries, and general assistance. · **Upselling and Cross-selling**: · - Identify oppo ...
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Customer Support Executive
2 days ago
i2e Consulting Pvt. Ltd. Mumbai, India**//ZOHO CRM System is mandatory//** · **Responsibilities**: · **Job Profile**: · **Job Title**: Customer Support Executive · Work timings - rotational shift · - ( rotational shifts: 6 am - 3 pm, 2pm · - 11pm, 10 pm-7am) -Mon-Sat (6 days a week) · We are seeking a highly motivate ...
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Customer Support Agent
2 days ago
Vibrantzz Management Services Mumbai, Maharashtra, IndiaJob Opening for International Customer Support. · Job title: Customer Support Agent. · Openings for US based process. · Job Location: Malad. · Qualification: HSC or any Bachelor's Degree. · Fresher are also Eligible to apply. · Salary up to 24k in hand and incentives (For Fresher ...
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Executive - Customer Support
1 day ago
Ketto Mumbai, IndiaJob Title: Executive - Customer Support · Summary: · Roles and Responsibilities: · 1. Respond to customer inquiries and provide accurate information about our products and services. · 2. Handle customer complaints and resolve issues promptly and efficiently. · 3. Maintain a high ...
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Customer Support Executive
2 days ago
Rudrateck Solution Mumbai, Maharashtra, IndiaWe're urgently hiring Customer Support Executives for Mumbai location on contract based. · Experience: 1+ · **Salary**: 18-20k · Location: Mumbai · Job mode : Work from Office · Qualification: Any graduate · Language : Hindi or Marathi and Tamil, Telugu or Kannada (Any one south ...
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Customer Support Executive
2 days ago
Recurso HR Services Mumbai, IndiaRotational Shifts (as per business requirement): · - 8:00 AM to 5:00 PM (Work from office) · 9:00 AM to 6:00 PM (Work from office) · 1:00 PM to 11:00 PM (Work from home / optional) · 3:00 PM to 12:00 AM (Work from home) · Job Title: Associate / Sr. Associate - Customer Support · ...
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Customer Support Executive
1 day ago
Wedzy Mumbai, India**Company Description** · Wedzy is the world's first AI-Powered Wedding-Tech Innovators, reshaping the wedding industry with the limitless power of AI. Our mission is to turn dream weddings into extraordinary love stories by creating transparency, streamlining planning, and ensur ...
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Customer Support Associate
1 day ago
SailPoint Maharashtra, IndiaDeliver extraordinary customer support by responding to questions concerning SailPoint Products for corporate customers spanning across the globe. · - Document necessary customer account information. · - Resolve all customer queries and follow established problem case recording p ...
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Customer Support Executive
2 days ago
Durocrete Engineering Services Private Limited Mumbai, Maharashtra, India**Customer Interaction**: · - Provide information, guidance, and assistance to customers regarding products or services. · * · - **Issue Resolution**: · - Investigate and resolve customer complaints or issues promptly and effectively. · - Collaborate with other departments to ens ...
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Customer Support Executive
2 days ago
i2e Consulting Pvt. Ltd. Mumbai, Maharashtra, India**Job Profile**: · **Job Title**: Customer Support Executive with Zoho One CRM Expertise · **CANDIDATES FROM THE MUMBAI LOCATION ONLY (MANDATORY) AND WILL BE REQUIRED TO VISIT CLIENT'S OFFICE AS AND WHEN REQUIRED.** · **CANDIDATES BASED OUT OF MUMBAI WON'T BE CONSIDERED.** · Work ...
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Customer Support Associate
2 days ago
31West Global Services Mumbai, India**Customer Support Associate (US - Voice process )** · **Job Description (Permanent WFH) - Night Shift** · **US Inbound Voice Process (Customer Service)** · - Help client's Customers - Fixed Night shift: 10:30 PM to 7:30 AM · - Working: 6 days with Rotational Week-off · - **Educa ...
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Customer Support Executive
1 day ago
Daynil Group Solutions Pvt Ltd Mumbai, IndiaWe are Hiring for **Customer Support Executive** Role. · Primary Skill**:Customer Support Executive** · Notice period: Immediate to 30 days · CTC- Best in Industry · Experience - Fresher - 6 Months + · Location: Dombivali, Mumbai (WFO) · Customer Support Executive Responsibilitie ...
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Customer Support Executive
1 day ago
Aditi Tracking Support pvt Ltd Mumbai, India**Qualification: HSC (with min. 6 months Exp.)** · **Graduate (Fresher's can also apply)** · **ROLES & RESPONSIBILITY**: · **Customer Focus** · - Take ownership of each customer while empathizing and prioritizing customer needs. · - Resolve conflicts and manage customer expectati ...
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Customer Support Representative
1 day ago
Venture Quest Mumbai, India**Salary**: 2 LPA to 4 LPA · **Shift**: Rotational shift/24*7 (Cab facility) · **Working days**: 5 days working (Rotational off) · **Qualifications** · - Excellent communication skills, both in written and spoken English · - Proven experience in customer service, preferably in a ...
Customer Support - Mumbai, India - HireBloc
Description
Overview
The CustomerSupport role is crucial to our organization as it serves as adirect point of contact for our customers. This position plays apivotal role in ensuring customer satisfaction providing assistanceand resolving issues in a timely and professionalmanner.KeyResponsibilities
RequiredQualifications
communication,multitasking,empathy,conflictresolution,customer service,customer,communicationskills