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    Hotel General Manager - Gurugram, India - paras inn

    paras inn
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    Description

    We are seeking an experienced and dynamic professional to join our team as a General Manager (GM) or Senior Manager (SR Manager) in the hotel industry. The ideal candidate will have a proven track record of successfully managing hotel operations, ensuring exceptional guest experiences, and leading a team to achieve outstanding results.

    Key Responsibilities

    • Operational Leadership:
    • Oversee and manage all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services.
    • Ensure the highest level of service quality, cleanliness, and maintenance standards are maintained throughout the property.
    • Implement efficient and cost-effective operational procedures to maximize profitability.
    • Guest Satisfaction:
    • Focus on creating memorable guest experiences by maintaining high standards of service and hospitality.
    • Address and resolve guest concerns and feedback promptly and effectively.
    • Implement strategies to consistently improve guest satisfaction scores.
    • Team Management:
    • Lead, motivate, and develop a diverse team of hotel staff, including department managers and front-line employees.
    • Foster a positive and collaborative work environment that encourages teamwork and accountability
    • Financial Management:
    • Develop and manage budgets, forecasts, and financial plans to ensure the financial success of the hotel.
    • Monitor and control expenses while maximizing revenue opportunities.
    • Implement revenue management strategies to optimize room occupancy and rates.
    • Sales and Marketing:
    • Collaborate with the sales and marketing team to drive revenue through effective promotional strategies and sales efforts.
    • Identify opportunities for growth and expansion in the local market.

    Qualifications

    • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
    • Proven experience of 3 to 5 years as a General Manager or Senior Manager in the hotel industry.
    • Strong leadership and interpersonal skills.
    • Excellent communication and problem-solving abilities.
    • Financial acumen and budget management experience.
    • Knowledge of hotel management software and reservation systems.
    • Familiarity with local market trends and competitors

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