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    Regional Manager - hyderabad, India - Philips

    Philips
    Philips hyderabad, India

    1 week ago

    philips background
    Full time
    Description
    Job Title Regional Manager - Customer Service - South Job Description

    Your role:

    RCSM is responsible for high employee engagement , customer escalation management ,OIT and revenue generation as per AOP, AR management, Quality system management and compliance within the region ( like ICS ), Audits – both internal and external ( ISO ), chalking out strategies to meet the key KPIs and grooming and building the team. He is also responsible for ensuring all delivery parameters are met, like CQCS , ETTR, MTTR, FCO, PM Compliance, FSE Utilisation etc.

    Customer Support caters to all customers with Philips installed base through warranty, contractual or paid support.

    The diversity of the business runs from handling a PCCI monitor or ecg system to a complex mri or pet ct system. the diversity of the business varies from handling critical care to trauma to imaging systems. The challenge lies in understanding the technical aspect of the system and keeping abreast with the technological changes and innovation that happens every second year. The RCSM is expected to keep himself updated on the product technologies that keep happening in the Philips portfolio. he needs to travel within the regional geography spanning various states to meet customers and channel partners for handling business and customer satisfaction requirements . the criticality of this position is such that , the manager must be available for any customer call or escalation 24 x 7 and on all 365 days of the year . he can get any escalation on a system failure at off hours and must ensure that the system is made up to keep the patients diagnosis continuing .

    Critical care systems like anesthesia and ventilator systems are meant for life saving systems and hence all the more critical . any non functioning of these systems at critical times can endanger lives of patients and can inturn result in serious customer escalation which must be handled adequately . this risk of system failure is always there and the consequent threat to patients life adds to the risk of this key position

    RCSM reports to Head CS and is expected to approve for Contract creation, Part order, Vendor PO creation ( as per Authority matrix ) , Travel for Team members, RSO, etc.

    You're the right fit if: (4 x bullets max)

    B Tech Electronics/ Biomedical..

    MBA ( General Management );/p>

    Years of Experience: 10+ Area of Experience:

    About Philips
    We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

    • Learn more about our business.

    • Discover our rich and exciting history.

    • Learn more about our purpose.
    If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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