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    Customer Care Executive - New Delhi, India - ElasticRun

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    Full time
    Description

    Job Description for the Post of Customer Care Executive-Home Health Care

    Role: Customer care Executive-Home Health Care

    Description

    Qualification: Graduation/ Background in healthcare related education will be preferred

    Experience: 2-5 Years Minimum

    Gender: Male/Female

    No. of Positions: 2

    Salary: INR 20000/- to 30000/- per month

    Must Have experience in Portea Home Healthcare/ Broomees/ Apollo Homecare/ Dabur

    Homecare/ Healthcare at Home/ Care 24/ Max Home Healthcare/ Care to Cure/ CuroDoc/

    ElderCare/ Life Circle/ Emoha Elder Care/ Epoch Home Care

    Excellent communication skills are crucial.

    Principal Duties and Responsibilities:

    Sales related responsibilities

    Call on the data and convert it into sales.

    Create new client base for the organization.

    Attending to the inbound calls and converting them into sales.

    Schedule appointments for patients/clients:

    Answer telephone promptly and in a polite and professional manner.

    Obtain and enter accurate demographic information into the CRM (address, telephone

    number, requirements of the patients etc.)

    Perform a need assessment as to what services are the best suitable for a particular

    client and promote them accordingly.

    Inform the caller about the charges, facilities covered, dos and donts, service flow and

    payment terms.

    Frequent follow ups with the caller to convert them into sales.

    Scheduling audio/video interaction between the client and the staff with the help of the

    coordinators.

    Answer questions and offer other information, as requested, to provide patient-focused

    service and a positive impression of the organization



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