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    Customer support executive - Mumbai, India - timesjobs

    timesjobs
    timesjobs Mumbai, India

    2 weeks ago

    Default job background
    Full time
    Description

    Post: Customer Service Representative

    Experience: 2 years

    Job Location: Andheri (W) (Veera Desai Road)

    Roles and Responsibilities:

    • Respond to client inquiries via phone, email, and chat in a timely and professional manner.
    • Provide accurate information about debt management services.
    • Assist clients in understanding the debt management process and available options.
    • Work with clients to gather necessary information and documentation for enrollment.
    • Collaborate with other departments to address client concerns and resolve issues effectively.
    • Maintain detailed and accurate client records in the CRM system.
    • Continuously strive to improve customer support processes and contribute positively to the team environment.
    • Adhere to regulatory guidelines and company policies in client interactions.

    Candidate Requirements:

    • High school diploma or equivalent; bachelor's degree preferred.
    • Prior experience in customer support or a related field.
    • Excellent communication skills (verbal and written).
    • Strong empathy and ability to remain calm and supportive when dealing with clients in financial stress.
    • Proficiency in customer support software and CRM systems.
    • Commitment to maintaining client confidentiality and data security.
    • Fluency in English, Hindi, and Marathi.
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