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    Director of Account Management - Mumbai, India - Pepper Content

    Pepper Content
    Pepper Content Mumbai, India

    1 week ago

    Default job background
    Description
    Pepper Content ) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories.

    Over the past 5 years, over 150,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% of talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem.

    We are on the path to building a global on-demand content marketplace platform that allows for
    collaboration, discovery, and upskilling for all our creators.

    Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators, and simultaneously scale up our existing services.

    We are looking for a Director of Account Management who can handle a large portfolio of customers and work as part of the Account Management function at Pepper.

    This would involve a lot of in-person customer interaction and sales efforts on the individual's part and will involve building and managing a team.


    We're looking for someone enthusiastic, comfortable with uncertainty, flexible, great with people, understands our technical vision, and isn't afraid to roll up their sleeves and get their hands dirty.


    Job Responsibilities:

    • Cultivating solid relationships with clients through the provision of exceptional after-sales
    service.

    • Creating a positive onboarding experience for new clients.
    • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
    • Maintaining an accurate record of all existing and potential clients.
    • Inspire repeat business from clients.
    • Responding to client inquiries in a timely and professional manner.
    • Analyze performance data to offer clients data-driven business insights and at the same time,
    use those insights to improve our service offerings

    • Ensure timely receivables and cash flow from clients
    • Ensuring smooth functioning of the account internally to help meet all deliverables including
    coordination with design teams, media teams, managers, and other important stakeholders.

    • Prepare timely team and client updates on all stages of project processes;
    The ideal candidate must -
    • At least 8+ years of experience in account management/client services roles in digital marketing agency experience is a big plus.
    • Have excellent verbal, written communication, and presentation skills.
    • Have a willingness to be flexible: Works beyond what is described in the job description.
    • Understand the market and competitor activities.
    • Be able to seek out the appropriate contact in a targeted organization
    • Ability to deliver results under pressure.
    • Have experience in project management
    • Be able to multitask and work under strict deadlines
    • Be able to work efficiently under minimal supervision
    • Proven ability to utilize the Salesforce contact platform required

    Benefits at Pepper:

    • Paid leaves for new parents
    • Paid menstrual Leave
    • Flexible work timings
    • Medical Insurance coverage for all employees and dependents including Parents or in-laws
    • - / COVID 19 insurance coverage for all employees and dependents including Parents or in-law
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