- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Ensures that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
- Assists in performing required annual Quality audit with GM & RD.
- Ensures a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Ensures orientations for new team members are thorough and completed in a timely fashion.
-
Operations Manager
1 day ago
Marriott Tiruchirappalli, India Paid WorkJob Number · Job Category Rooms & Guest Services Operations · Location Courtyard Tiruchirappalli, Collectors Office Road, Tiruchirappalli, Tamil Nadu, India · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Responsible for assi ...
-
Ot Incharge
26 minutes ago
SUNDARAM HOSPITAL Tiruchchirappalli, India**Role & responsibilities** · - Supervising all activities within the operation theatre, including surgical procedures, staff, and equipment. · - Managing OT staff, including surgeons, nurses, and technicians, ensuring adequate staffing levels, scheduling, and training. · - Overs ...
-
Customer Care Executive
28 minutes ago
Durafit fitness Tiruchchirappalli, India**Job description**:Customer Care** · **About Durafit Fitness** · We are Durafit Fitness, a young e-commerce startup in Fitness Equipments, already in the top 5 in the country at clocking 50Cr in Founded by an IIM-A Alumnus, we have exciting plans ahead, with a potential fund-rai ...
-
Guest Relations Associate
24 minutes ago
Marriott International, Inc Tiruchchirappalli, India**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Tiruchirappalli, Collectors Office Road, Tiruchirappalli, Tamil Nadu, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Man ...
-
Invoice Processing 9 to 12 Years Trichy
28 minutes ago
Capgemini Tiruchchirappalli, IndiaDrive DGEM development within the expert community and DGEM deployment for your Client. · - Have excellent knowledge of technological products and solutions available on the market and has strong awareness of their strengths and weaknesses to drive the innovation of new products ...
-
Branch Operations Executive
26 minutes ago
Tata AIA Life Tiruchchirappalli, India**Job Description · **A.** · **Position Overview** · **Position Title** · Executive/Senior Executive · **Department** · Zone Operations · **Level/ Band** · Executive/Sr. Executives · B. · **Role Summary** · **(Please specify the few lines one the overall role expectation and deli ...
-
Fire Officer
24 minutes ago
Marriott International, Inc Tiruchchirappalli, India**Job Number** · **Job Category** Engineering & Facilities · **Location** Courtyard Tiruchirappalli, Collectors Office Road, Tiruchirappalli, Tamil Nadu, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · ...
-
Sales Officer Trichy
25 minutes ago
The Hershey Company Tiruchchirappalli, India**Location**:Trichy, Tamil Nadu**, India · **Major duties & key responsibilities**: · - **Market Execution** · - Understands and can drive secondary sales · - Handle beat efficiently. · - Able to coach TSIs · - Design & handle beats to achieve better throughput per beat / per TSI ...
-
Front Desk Receptionist
28 minutes ago
Hotel MMD Grande Thanjavur, India**Roles and Responsibilities**: · - Provide a warm and professional welcome to guests and visitors at the hotel · - Handle guest information, payments, and other administrative tasks · - Manage the front desk operations, including phone calls, mail, deliveries, and maintain visit ...
-
Deputy Manager
6 days ago
Kauvery Hospital Tiruchirappalli, IndiaKauvery Hospital is a leading, multi-speciality hospital offering best-in-class medical services for nearly 2 decades. With paramount focus on patient care, patient safety and patient satisfaction, we are committed to offer exemplary medical services going beyond the norm of heal ...
-
Field Sales Executive
6 days ago
Rentokil Initial Tiruchirappalli, IndiaRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control bran ...
-
Research And Development Engineer
19 hours ago
Full Chain Materials Int''l Co., Ltd. Tiruchirappalli, IndiaRole Description: · This full-time, on-site position as an R&D Chemist is based in our Tiruchirappalli subsidiary in India. You will be responsible for fabricating new products and improving existing ones by conducting research, developing prototypes, and analysing data. You will ...
-
Electrical Engineer(Female),Trichy
1 day ago
Expertia ATS Tiruchirappalli, India Full timeMonitor outage and performance degradation alerts generated by customer solar PV arrays, and initiate corrective actions where and when appropriate · Manage the ticketing, staffing, scheduling, and dispatching the service personnel to investigate and resolve solar PV issues · Man ...
-
Service Engineer(Battery)
1 day ago
Expertia ATS Tiruchirappalli, India Full timeMonitor outage and performance degradation alerts generated by customer solar PV arrays, and initiate corrective actions where and when appropriate · Manage the ticketing, staffing, scheduling, and dispatching the service personnel to investigate and resolve solar PV issues · Man ...
-
Utility Mechanical Technician
5 days ago
Sisco Jobs Tiruchirappalli, IndiaJob Title: UtilityMechanicalTechnician · Department:Maintenance /Operations · Location:Trichy · Reports To:Maintenance Manager / OperationsManager · JobSummary: · As a Utility MechanicalTechnician you will be responsible for maintaining repairing andensuring the efficient operati ...
-
Production Planning Control
3 days ago
Sisco Jobs Tiruchirappalli, IndiaJob Title: EngineerProduction Planning &Control · Location:Tiruchchirappalli · JobSummary: · We are seeking ahighly skilled and experienced Mechanical Engineer to join ourdynamic team in the role of Engineer Production Planning &Control. The ideal candidate will have a solid back ...
-
Sisco Jobs Tiruchirappalli, IndiaJob Title: HTDG Operator(High Tension Diesel GeneratorOperator) · Department:Operations /Maintenance · Location:Trichy · Reports To:Operations Manager / MaintenanceManager · JobSummary: · As an HTDG Operator you willbe responsible for the operation maintenance and monitoring of H ...
-
Sisco Jobs Tiruchirappalli, IndiaJob Title: LTDG Operator(Low Tension Diesel GeneratorOperator) · Department:Operations /Maintenance · Location:Trichy · Reports To:Operations Manager / MaintenanceManager · JobSummary: · As an LTDG Operator you willbe responsible for the operation maintenance and monitoring of Lo ...
-
FOHSD Operator
1 day ago
Sisco Jobs Tiruchirappalli, IndiaJob Title: FO/HSDOperator · Department:Operations /Maintenance · Location:Trichy · Reports To:Operations Manager / MaintenanceManager · JobSummary: · As an FO/HSD Operator youare responsible for the operation maintenance and monitoring ofFurnace Oil (FO) and HighSpeed Diesel (HSD ...
-
Office Manager
5 days ago
Sisco Jobs Tiruchirappalli, IndiaJob Title: Office Manager · Number of Positions: 1 · Gender: Female · Annual Salary: ₹300,000 · Experience Required: 5-7 Years · Educational Qualifications: Any graduate with a strong understanding of accounts management. Excellent communication skills and a proactive, self-drive ...
Operations Manager - Tiruchirappalli, India - Marriott International
Description
Job NumberJob Category Rooms & Guest Services Operations
Location Courtyard Tiruchirappalli, Collectors Office Road, Tiruchirappalli, Tamil Nadu, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
Leading Operations Team
Managing Property Operations Function(s)
Managing and Monitoring Activities that Affect the Guest Experience
Managing Profitability
Conducting Human Resources Activities
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we're passionate about better serving the needs of travelers everywhere.It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip.
We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.