- Call Management - Log all calls and requests into the ticketing system, ensuring accurate and complete information.
- Sharing the Ticket ID with the user
- Answer and manage incoming calls related to IT issues or service requests.
- Provide process related assistance and basic troubleshooting guidance to end-users over the phone
- Monitor the progress of open tickets and follow up with technicians to ensure timely resolution
- Keep end-users informed about the status of their requests
- Working in Shifts for 24X7 support
- Good Communications,
- Clear and Pleasant Voice
- Empathy
- Active Listening
- ITIL knowledge
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Manager - Call Centre
5 days ago
Augmentedresourcing Pvt. Ltd. Mumbai, IndiaJob highlights: · - Minimum Education BA / B Com / B Sc /MBA · - Industry Exposure Required Hands on expr in domestic out-bound sales process · - Experience in Outbound call centre sales process 6 to 8 yrs · Job match score · Early Applicant · Job description: · Job Responsibilit ...
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Call Center Manager
6 days ago
Melda HR Services= Mumbai, India Full timeJob Description for Center Manager - Collection Telecalling · Role :Center Manager · Minimum Qualification : Graduate · Total Work Experience : 8 -15 Years · Relevant Work Experience : 5-10 Years · Business Vertical : Collections Telecalling · Product : SF , Lending & AF · Key Sk ...
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Team Member
2 days ago
Kotak Mahindra Mumbai, IndiaJob Responsibilities: · - Manage sales and distribution through cold calling. · - Manage call flow and generate leads by calling. · - Manage and grow focus on increased Productivity · - Ensure additional revenue generation through cross sell & Multi selling of Insurance, CASA, Cr ...
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Helpdesk Executive
4 days ago
Harjai Computers Mumbai, Maharashtra, India**Experience 2+ yrs** · **Job location Turbhe office** · **PURPOSE OF THE ROLE** · Attend to Calls pertaining to customer complaints, data management and reporting. · **KEY RESPONSIBILITIES** · - Attend to calls pertaining to customer queries, complaints on the toll free line and ...
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Am Bpo Operations
3 days ago
Talent Quest Consultancy Mumbai, IndiaVACANCY with India's leading Early Childhood & K-12 Education company committed to delivering the Joy of Learning to students in the early childhood education and K12 segments. With a network of over 1,200 pre-schools and 42 Schools, the Company empowers 1000+ women entrepreneurs ...
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Call Center Executive
1 day ago
Discoveries Quintessential Private Limited Mumbai, India**Call Center Representative responsibilities include**: · - Managing large amounts of inbound and outbound calls in a timely manner · - Following call center "scripts" when handling different topics · - Identifying customers' needs, clarify information, research every issue and ...
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Business Enhancement Unit-tele Sales Officer
19 hours ago
HDFC Bank Mumbai, India**Group Company**: HDFC Bank Limited · **Designation**: Business Enhancement Unit-Tele Sales Officer · **Position description**: Responsible for sales closure through Tele calling and leads generated of all asset & liability products by Internal & External lead channels. · **Prim ...
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Admin Assistant
2 days ago
UV SANKALP ENTERPRISES Mumbai, IndiaActing as the point of contact between the executives and internal or external colleagues. · - Handling correspondence directed to managers. · - Maintaining the current filing and database system, and looking for ways to improve current systems. · - Prepare internal and external ...
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Cop Supervisor
1 day ago
RiverForest Connections Private Limited Mumbai, India**Job Purpose** · - Responsible for managing a team size of Personal Bankers managing virtual Classic portfolios. · - Drive the team for meeting the portfolio objectives for income/revenue generation, cross sell, digital product penetration, sales processes, call quality thus lea ...
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Quality Teamleader
19 hours ago
Foundever Mumbai, Maharashtra, IndiaQuality Team Leader - MUM -Banking Voice Process · **JD: Quality · - Team Leader** · 5 Days working profile · work from office profile · - People Management skills · - Client Management skills · - Process Management skills · - Coaching and Training skills · - Feedback and Perform ...
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Front Desk Receptionist
3 days ago
IceWarp Technology Pvt Ltd Mumbai, IndiaØ Handling office Administration Activities. · Ø Handle Front office management. · Ø Answering phone calls and taking appropriate action for each call. · Ø Managing Front Desk including visitors, calls, and deliveries. · Ø Knowledge of Hotel & Travel Booking · Ø **Tracking shipme ...
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Cop Supervisor
1 day ago
Riverforest Connections Mumbai, India**COP SUPERVISOR (CONFIRMATION OF PAYEE) - LARGE BANK** · **Job Purpose** · - Responsible for managing a team size of Personal Bankers managing virtual Classic portfolios to drive the team for meeting the portfolio objectives for income/revenue generation, cross sell, digital pro ...
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Inside Sales Executive
1 day ago
Alogic Electronics India Pvt Ltd Mumbai, IndiaCall potential B2B clients and setting up of Appointments for our sales team, and ensure each lead is well-qualified · - Identify appropriate decision makers within target customers organization and understand their business needs. · - Outbound calling calls a day) · - Manage dat ...
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Service Coord Rep
3 days ago
NCR Mumbai, IndiaAbout NCR · NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the U ...
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Sales, Jr. Sales Executive
1 day ago
Della Group Mumbai, Maharashtra, India**Detailed Tasks: · - Making Sales Calls · - Accessing Lead details from Leadsquared (CRM) · - Calling the lead to introduce DLC Membership · - Updating status in CRM · - Setting up meeting between interested lead and Director / Lead Owner · - Making Event RSVP Calls · - Making c ...
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Call Monitoring
2 days ago
sunSTRATEGIC Mumbai, IndiaCall Monitoring Executives - Mumbai, India · Description · Position at sunSTRATEGIC · **Roles and Responsibilities**: · Call Screening and Monitoring for an E-commerce Brand. · Scope of work - Listening and monitoring at least calls and writing important notes per day and submitt ...
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Sales Executive
1 day ago
Travel Cosmic Mumbai, IndiaAs a Sales Executive, you will play a crucial role in our sales department. Your primary responsibilities will include: · **Key Responsibilities**: · **Leads Calls**: Make calls to potential clients, introducing our products or services and persuading them to make a purchase or s ...
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Telesales/ Inside Sales
19 hours ago
Shikhar Resources Mumbai, IndiaJob Description: · - Making outbound calls to potential customers or clients and providing them with information about the company's products or services. · - Receiving inbound calls from customers or clients and addressing their queries or concerns. · - Maintaining a database of ...
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Intelligent Data Services
2 days ago
Denave Mumbai, India**Job description**: · - Engage with unmanaged/managed accounts to Generate SQL (Sales Qualified Leads)via Demand Generation for Software Development Solution**Experience Essential**: · - **Educational Qualification**: B.Tech/BCA (preferred) · - **Required Skillsets**: Demonstrat ...
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Virtual Care-officer Customer Care
2 days ago
HDFC Bank Mumbai, India**Group Company**: HDFC Bank Limited · **Designation**: Virtual Care-Officer Customer Care - HL (77_1702_100079) · **Office Location**: MIDC Andheri East Mumbai (Branch) · **Position description**: · **Escalation handling & Query handling on the floor** · - 1st level escalation c ...
Call Co-Ordinator or Call Management - Mumbai, India - Jio Platforms Limited
Description
Job role :- Call Co-Ordinator
Payroll Company Name :QUESS CORP PVT. LTD.
Job Accountabilities
Skills Required (Knowledge and Skills)
Batch:- 2021, 2022, 2023, 2024( not eligible)
Job Location : RCP(Reliance corporate park)Navi Mumbai, Ghansoli
Interview :- Virtual Interview / Online