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    Call Co-Ordinator or Call Management - Mumbai, India - Jio Platforms Limited

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    CDD
    Description

    Job role :- Call Co-Ordinator

    Payroll Company Name :QUESS CORP PVT. LTD.

    Job Accountabilities

    • Call Management - Log all calls and requests into the ticketing system, ensuring accurate and complete information.
    • Sharing the Ticket ID with the user
    • Answer and manage incoming calls related to IT issues or service requests.
    • Provide process related assistance and basic troubleshooting guidance to end-users over the phone
    • Monitor the progress of open tickets and follow up with technicians to ensure timely resolution
    • Keep end-users informed about the status of their requests
    • Working in Shifts for 24X7 support

    Skills Required (Knowledge and Skills)

    • Good Communications,
    • Clear and Pleasant Voice
    • Empathy
    • Active Listening
    • ITIL knowledge

    Batch:- 2021, 2022, 2023, 2024( not eligible)

    Job Location : RCP(Reliance corporate park)Navi Mumbai, Ghansoli

    Interview :- Virtual Interview / Online



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