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    Senior Key Account Manager - New Delhi, India - Vouchagram India Pvt Ltd

    Vouchagram India Pvt Ltd
    Vouchagram India Pvt Ltd New Delhi, India

    3 days ago

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    Description

    Key Responsibilities:

    Client Relationship Management:

    · Build and maintain strong, long-lasting relationships with key clients.

    · Serve as the primary point of contact for client inquiries, concerns, and escalations.

    · Regularly engage with clients to understand their needs, address issues, and provide solutions.

    · Conduct periodic business reviews to evaluate performance and identify areas for improvement or growth.

    Account Strategy and Development:

    · Develop strategic account plans aligned with company objectives and client goals.

    · Identify opportunities for account expansion, upselling, and cross-selling of products or services.

    · Collaborate with internal teams to customize solutions according to client requirements.

    · Proactively identify market trends, competitor activities, and industry developments to anticipate client needs and stay ahead of the curve.

    Revenue Generation:

    · Meet or exceed sales targets by effectively managing existing accounts and securing new business opportunities.

    · Negotiate contracts, pricing, and terms to maximize profitability while maintaining client satisfaction.

    · Utilize a consultative sales approach to understand client challenges and offer tailored solutions.

    Communication and Collaboration:

    · Liaise between clients and internal teams to ensure seamless execution of projects and deliverables.

    · Coordinate with marketing, product development, and customer support teams to address client needs and concerns.

    · Provide regular updates to senior management on account status, sales performance, and market insights.

    Requirements:

    · Bachelor's degree in business administration, Marketing, or related field (MBA preferred).

    · Must have 5+ years of experience as a Key Account Manager, preferably in the Fintech/Payment, Gift Cards, Loyalty Programs, Channel Sales Programs, Corporate Gifting, Enterprise Account Management

    · Demonstrated success in managing key client relationships and driving revenue growth.

    · Strong negotiation, communication, and presentation skills.

    · Excellent organizational and time management abilities.

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