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Navi Mumbai

    Lead – End User Services - Navi Mumbai, India - UPL

    UPL
    UPL Navi Mumbai, India

    Found in: Talent IN 2A C2 - 1 day ago

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    Description

    JOB RESPONSIBILITIES:

    · Design, enhance and implement the End User Compute platform and infrastructure to support the requirements of the business with an eye for continual improvement, including speed of delivery and user experience.

    · Define the Global EUC roadmap.

    · Work with other technology groups to streamline effective processes and drive continuous improvement for EUC infrastructure, services, and support.

    · Evaluation of new tools & technologies & preparation of business case in the EUC domain

    · Architect, design and manage the Asset management, Microsoft AD, SCCM, Intune & O365 platform along with the governance & deployment.

    · Identify and drive areas for service improvements in conjunction with the managed service provider.

    · Preparing and reviewing IT Infrastructure related RFPs as well as evaluating the bids received and giving recommendation on vendor selection.

    · Overseeing vendor/partner to ensure relevant deliverables with agreed SLA as well as objectives, priorities, trade-offs, and risks are aligned.

    · Knowledge on Microsoft & Other OEM Software License and reconciliation of the same.

    · Managed Services Partner management – Tickets, SLA & KPI

    REQUIRED EDUCATION AND EXPERIENCE:

    · B.E./B.Tech.

    · ITIL Certified

    · 12-15 years of relevant work experience

    · Experience of managing Global Team / End user Services will be preferred

    · Experience of working with teams in a fast paced, high-growth focused, dynamic and a hands-on work environment.


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