Jobs
>
Hyderabad

    Senior Process Executive-Voice - Hyderabad, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Hyderabad, India

    Found in: beBee S2 IN - 2 days ago

    Default job background
    OTHER
    Description

    Online Specialist - CM

    Qualification:

    Graduate (exclusion:

    BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

    Responsibility:

    Stakeholder/Business Management:

    • • Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.
    • • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
    • • Client products to the customer (Analytics, YouTube etc).
    • • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
    • • Create and manage Risk and mitigation plan based on discussion with project stake holders.
    • • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
    • • Report to the manager on performance status and any escalations.

    Web:

    Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT

    Design:

    Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy

    Customer Relationship Management:

    • • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
    • People/Team.
    • • Contribute to and participate proactively in knowledge sharing sessions.
    • • Participate and contribute to organizational activities.

    Must Have Skills

    • Speaking English
  • Gamut HR Solutions

    voice process executive

    Found in: Talent IN C2 - 4 days ago

    Gamut HR Solutions Hyderabad, India Full time

    Company Overview · Gamut HR Solutions is a leading HR consulting firm dedicated to helping individuals find the right job. With a team of dedicated professionals, we provide comprehensive HR solutions to our clients. Visit our website [here]) to learn more about us. · Job Overvie ...

  • Live Connections

    International Voice Process Executive

    Found in: Talent IN 2A C2 - 5 days ago

    Live Connections Hyderabad, India

    Hiring for International Voice Collections Process · Exp - 0 to 3 Years · Job Location - Hyderabad · Mode of Work - Work from Office · Shifts - Night Shifts · The International Voice Collections Process Executive/Representative is responsible for contacting customers globally to ...

  • Startek

    Voice Process

    Found in: Talent IN 2 C2 - 2 days ago

    Startek Hyderabad, India

    Qualification: Undergraduate/Graduate · Languages: Tamil and Kannada with good communication. · Experience: Fresher / Experience · Nature of work: Work from Office. · Rounds of interview: HR, Operations, Client Round · Answer incoming calls and respond to customers' emails. · Man ...

  • ETeam

    Customer Care Executive-Voice Process

    Found in: Talent IN C2 - 3 days ago

    ETeam Hyderabad, India Full time

    Responsibilities: Customer Care II Problem Solving · Managing incoming calls and customer service inquiries · Provide information about products and services, take/cancel orders, and record details of complaints · Keep records of customer interactions and transactions, details of ...

  • Mantras2Success

    Trainer - Voice Process

    Found in: Talent IN 2A C2 - 6 hours ago

    Mantras2Success Hyderabad, India

    Designation: Trainer (Voice Process) · Location: Hyderabad (Hi-Tech City) · Budget: Upto 10 LPA · Industry: Fintech · Benefits: · 2nd & 4th Saturday Off · Description: · We are looking for a trainer who has proven experience in sales. As a trainer, you will be answering proce ...

  • Live connections

    International Voice Process

    Found in: Talent IN 2 C2 - 2 days ago

    Live connections Hyderabad, India

    A candidate shall have min 18 months of experience in the international voice process · Skills: · Chargeback · AR Calling · Cards/ Fraud Management/ · Dispute Management · KYC · Claims · Customer Support · Customer Service) · CTC: As per company norms · Notice Period: days · Shif ...

  • SSGM CONSULTING SERVICES

    international voice process

    Found in: Talent IN 2 C2 - 2 days ago

    SSGM CONSULTING SERVICES Hyderabad, India

    Internatioanal Voice Process · Inter / Graduate · age-20-30 · Shift:- Mon- Fir (Sat-Sun Off) · *Timings:- Night shift · *Salary:- Only Experience to 20000 · * Rounds:- HR,OPS · *location:- Hyderabad, Ameerpet · Thanks &Regards · Sri Raghava HR · ...

  • FLY Consulting Services

    International voice process

    Found in: Talent IN C2 - 2 days ago

    FLY Consulting Services Hyderabad, India Full time

    FLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors and for co ...

  • Snaphunt

    International voice process

    Found in: Talent IN C2 - 2 days ago

    Snaphunt Hyderabad, India Full time

    The Offer · Attractive Salary & Benefits · Opportunity within a company with a solid track record of performance · Join a market leader within Consulting · The Job · You will be responsible for : · Building strong client relationships by providing customers with ongoing support ...

  • FRUGE IT SERVICES

    international voice executive

    Found in: Talent IN C2 - 4 days ago

    FRUGE IT SERVICES Hyderabad, India Full time

    Hiring for International Voice and Domestic Voice · Process: AIRBNB · Inbound Calling · Under Grad / Grad · Min Experience: 6 months into International Voice · Versant 7-8 · 2 Way cab 25 KMs · 60 % cut off in Versant · 12 Months to 17 Months- Package-3.9 LPA(28K Take Home) · 18 ...

  • Vibgyor Concepts

    Sales Representative- Voice Process

    Found in: Talent IN C2 - 5 days ago

    Vibgyor Concepts Hyderabad, India

    Sales Process ExperienceCandidatesonly · RequiredProfile Voice processProcessType SalesProcessLocationHyderabadLanguageGood English withTeluguEligibility1 yr of experience in UpsellingTelesales.GraduationNotMandatorySalary20000 Inhand.If Experience 6month with proper documentsShi ...

  • Tech Mahindra

    Bpharma Freshers- Voice Process

    Found in: Talent IN 2A C2 - 6 days ago

    Tech Mahindra Hyderabad, India

    Role & responsibilities · Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support. · First line help desk; resolve basic level 1 and some lev ...

  • Cognizant

    Process Executive

    Found in: Talent IN C2 - 12 hours ago

    Cognizant Hyderabad, India Full time

    Online Analyst - CM · Qualification : · Graduate (exclusion : · BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility : · Stakeholder/Business Management : · • Administering and helping to manage Client's Product support for the customers ...

  • Cognizant

    Process Executive

    Found in: Talent IN C2 - 3 days ago

    Cognizant Hyderabad, India Full time

    Online Analyst - CM · Qualification : · Graduate (exclusion : · BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility : · Stakeholder/Business Management : · • Administering and helping to manage Client's Product support for the customers ...

  • Cognizant

    Process Executive

    Found in: Talent IN C2 - 12 hours ago

    Cognizant Hyderabad, India Full time

    Online Analyst - CM · Qualification : · Graduate (exclusion : · BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility : · Stakeholder/Business Management : · • Administering and helping to manage Client's Product support for the customers ...

  • Cognizant Technology Solutions

    Process Executive

    Found in: beBee S2 IN - 14 hours ago

    Cognizant Technology Solutions Hyderabad, India OTHER

    Online Analyst - CM · Qualification: · Graduate (exclusion: · BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility: · Stakeholder/Business Management: · • Administering and helping to manage Client's Product support for the customers who ca ...

  • Cognizant

    Process Executive

    Found in: Talent IN C2 - 1 day ago

    Cognizant Hyderabad, India Full time

    Online Analyst - CM · Qualification : · Graduate (exclusion : · BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility : · Stakeholder/Business Management : · • Administering and helping to manage Client's Product support for the customers ...

  • Cognizant

    Process Executive

    Found in: Talent IN C2 - 2 days ago

    Cognizant Hyderabad, India Full time

    Online Analyst - CM · Qualification : · Graduate (exclusion : · BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility : · Stakeholder/Business Management : · • Administering and helping to manage Client's Product support for the customers ...

  • Mazenet solution

    Process Executive

    Found in: Talent IN C2 - 4 days ago

    Mazenet solution Hyderabad, India Full time

    Training and Hiring candidates for Cognizant · Job Details: · Designation: Process Executive · CTC: 3.5 LPA · Job Location: Hyderabad · Training Duration: 17 Days · Shift: Rotational · Roles and Responsibilities: · Response, diagnosis, resolution and tracking by phone, email, ...

  • Mazenet solution

    Process Executive

    Found in: Talent IN C2 - 4 days ago

    Mazenet solution Hyderabad, India Full time

    Job Details: · Designation: Process Executive · Job Location: Hyderabad · Key Responsibilities: · Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries. · Maintain response and resolution speed as defined by SLOs. · Keep ...